Travel Coordinator & Dispatcher – Shift and week-end work

Our client is a well-established, international company active in the transport industry.  They are currently recruiting a new collaborator to join their multilingual & multicultural teams in Brussels.  Their offices are located in the centre of Brussels (very easy to reach with public transport) and they employ +/- 100 people.

Job description

• Ensuring the staffing of vehicles in compliance with the social legislation
• Checking the planning of crews, handling issues in terms of timing or overlap, finding solutions in case of last-minute crew cancellation
• Contacting on call crew with the approval of Supervisor
• Ensuring the transport of crews and guaranteeing their well-being (booking last minute accommodation for them, etc.)
• Making relevant suggestions in view of enhancing the staff booking procedures on the various itineraries
• Being the SPOC of crews regarding delays, damages in the itinerary and sharing the information with the Supervisor
• Liaising with the crew by sms, phone, etc.
• Informing the Operational Centre on delays, damages, etc. and informing back the crew so that they can share the information with the passengers
• Updating the website with relevant information concerning delays, etc.
• Supporting the crew regarding issues they encounter when controlling travel tickets
• Ensuring that procedures are properly followed when it comes to passengers with special needs (disabled passengers, VIPs, groups, etc.)
• Ensuring that passengers who missed their correspondence are properly looked after (booking taxis, hotel rooms for them, etc.)
• Launching emergency supply procedures in case of disruption in the traffic
• Considering alternative travel possibilities for passengers in case of disruption
• Participating in some working groups in order to share field expertise
• Participating in some working groups concerning the development of IT tools dedicated to passenger information

Profile

• You ideally hold a Bachelor or equivalent in experience
• You have an excellent level of French or Dutch and a working language of the 2nd national language. You also have an operational level of English
• You have a first relevant experience of +/-2 years ideally acquired in the transport sector and in a customer service role
• You are proactive and know how to work under stress (crisis management)
• You are resourceful, creative and analytical
• You are organised, autonomous yet also genuinely team spirited
• You have strong communication skills (numerous internal contacts)
• You have a positive attitude, an open mind-set, you are enthusiastic and motivated
• You are flexible in terms of working hours as you will be working in shifts and during weekends (on average during 2 weekends/month)

Offer

• Starting date: as soon as possible
• A permanent, full-time contract
• A competitive salary with a very complete benefits package (including bonuses for working in shifts/during weekends), luncheon vouchers, health and group insurance, benefits in kind, 50 holiday days
• Working hours: shift work, 6.00 am-2.00 pm and 2.00 pm-10.00 pm and 2 weekends/month
• Location: the offices are located in the city centre of Brussels and are therefore very accessible by public transport
• The opportunity to work in a truly international & multicultural environment, in a company, which is constantly evolving, and within a fascinating sector!