{"id":239773,"date":"2022-06-28T09:28:45","date_gmt":"2022-06-28T08:28:45","guid":{"rendered":"https:\/\/www.care4youconsult.com\/?post_type=job_listing&#038;p=239773"},"modified":"2022-10-01T00:25:12","modified_gmt":"2022-09-30T23:25:12","slug":"service-sales-assistant","status":"expired","type":"job_listing","link":"https:\/\/www.care4youconsult.com\/nl\/?post_type=job_listing&p=239773","title":{"rendered":"Sales Service Assistant"},"content":{"rendered":"<p>Our client is a global provider of services and solutions for industrial process engineering. Although they employ over 14.000 employees worldwide, they have remained a family company which promotes a close-knit atmosphere between the teams. Their Brussels offices are located in Evere and gather 85 employees.\u00a0 They are today looking to recruit a diligent individual for their Service Department (+\/- 30 people).<\/p>\n<p><strong>Purpose of the role:<\/strong><\/p>\n<p>As a Service Assistant, you will be providing administrative and logistical support to the Service Department, their customers and to deliver a first-class level of service to ensure maximum customer satisfaction and efficiency for both external and internal customers.\u00a0 You will be working closely with the other Sales Assistant, the Service Coordinators, the Field Service Engineers, the Technicians and the Workshop Manager.<\/p>\n<p><strong>\u00a0<\/strong><strong>Job description:<\/strong><\/p>\n<ul>\n<li>Verifying maintenance\/inspection reports created by engineers after their technical interventions at clients (checking the reports for obvious anomalies in the technical values or the applied fees, etc.), sending the confirmed reports to clients and archiving them afterwards<\/li>\n<li>Checking and approving technical certificates (e.g. calibration certificates), sending them to clients and archiving them afterwards<\/li>\n<li>In case of larger projects, managing summary reports<\/li>\n<li>Liaising with Field Service, Sales Assistant and Workshop in case of extra cost to be added to the client invoice<\/li>\n<li>Managing measuring equipment\u2019s and calibration standards<\/li>\n<li>Following-up on re-calibration due dates &amp; sent out to calibration laboratories, verifying received certificates, checking status and location of process to avoid service disturbance<\/li>\n<li>Managing the Mobile Time Accounting applications (resolving possible issues)<\/li>\n<li>Creating or editing Service KPI and reports<\/li>\n<li>General administrative duties: handling emails (arriving in the Service Team mailbox), handling telephone calls, requesting information from customers &amp; sending them relevant documents, etc.<\/li>\n<li>Back-up for colleagues if and when needed (e.g. for the Sales Assistant or for the Field Service colleagues)<\/li>\n<\/ul>\n<p><strong>Profile<\/strong><\/p>\n<ul>\n<li>You ideally already have a first experience in a customer service\/after-sales\/commercial or finance department. Previous working experience in an engineering office could also be interesting.<\/li>\n<li>You have an excellent knowledge of Dutch and French and a working knowledge of English<\/li>\n<li>You are computer literate and have experience in working with SAP or with a similar ERP system<\/li>\n<li>You enjoy making sure that the entire service process runs smoothly and is successful<\/li>\n<li>You are accurate and pay attention to details<\/li>\n<li>You are analytical and figure oriented, a scientific interest can be an added value<\/li>\n<li>You can switch easily between the different assignments and you stay motivated under pressure<\/li>\n<li>You like to think about how things can be done even more efficiently and better<\/li>\n<li>You are customer oriented and you like solving problems<\/li>\n<li>You have a sense of urgency when handling issues<\/li>\n<li>You enjoy being part of a team but you also have the drive to work on your own initiative<\/li>\n<\/ul>\n<p><strong>Offer:<\/strong><\/p>\n<ul>\n<li>A permanent and full-time contract<\/li>\n<li>Starting date: asap!<\/li>\n<li>A competitive salary and comprehensive benefits package including luncheon vouchers (\u20ac8,00), Eco-vouchers, health and group insurances, possibility to have an advantageous company car or electrical bike leasing, a yearly bonus, 100% reimbursement of transport costs, 32 holiday days<\/li>\n<li>Working hours: 40h\/week, 1 day of homeworking per week<\/li>\n<li>Location: the offices are located in Schaerbeek\/Evere and are easily accessible by public transport and by car. Parking possibilities<\/li>\n<li>The opportunity to work in a professional and human environment, which promotes a good work-life balance!<\/li>\n<\/ul>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_promoted":"","_job_location":"Evere","_application":"elke@care4youconsult.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"class_list":{"0":"post-239773","1":"job_listing","2":"type-job_listing","3":"status-expired","5":"entry"},"_links":{"self":[{"href":"https:\/\/www.care4youconsult.com\/nl\/wp-json\/wp\/v2\/job-listings\/239773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.care4youconsult.com\/nl\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.care4youconsult.com\/nl\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.care4youconsult.com\/nl\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/www.care4youconsult.com\/nl\/wp-json\/wp\/v2\/media?parent=239773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}