{"id":912,"date":"2016-11-19T09:02:28","date_gmt":"2016-11-19T08:02:28","guid":{"rendered":"http:\/\/www.care4youconsult.com\/?post_type=job_listing&#038;p=912"},"modified":"2017-02-01T00:27:30","modified_gmt":"2017-01-31T23:27:30","slug":"diligent-customer-care-agent-dufr-new","status":"expired","type":"job_listing","link":"https:\/\/www.care4youconsult.com\/nl\/?post_type=job_listing&p=912","title":{"rendered":"Diligent Customer Care Agent (DU\/FR)"},"content":{"rendered":"<p>Our client is a human-sized company (+\/- 60 staff) located in Anderlecht and operating in the technical sector. Their Customer Service department is today looking for its 6<sup>th<\/sup> member to join their closely-knit team.<\/p>\n<p><u>Purpose of the role:<\/u> to provide customer service to third parts, to check figure-related data related to the service offered and to answer queries from clients<\/p>\n<p>The main responsibilities will be:<\/p>\n<ul>\n<li>Handling incoming queries from clients (B2B and B2C). Queries reach the Customer service either via phone, e-mail or fax<\/li>\n<li>Handling inbound calls, listening to callers\u2019 issues, reacting appropriately<\/li>\n<li>In case of technical questions, forwarding calls to the technical department, planning on-site visits<\/li>\n<li>In all cases, ensuring the highest possible level of client satisfaction as what matters in this environment is the quality of the calls handled, <u>not the quantity<\/u><\/li>\n<li>Checking clients\u2019 invoices, recalculating amounts, in collaboration with other departments<\/li>\n<li>Understanding and explaining invoicing structure to clients<\/li>\n<li>Doing researches in the IT systems (checking past invoices, comparing them with current ones, etc.)<\/li>\n<li>Contacting clients proactively when needed<\/li>\n<\/ul>\n<p><strong><u>Profile<\/u><\/strong><\/p>\n<ul>\n<li>The ideal candidate is <u>perfectly bilingual<\/u> in Dutch and French (spoken and written). An operational level of English is a strong asset<\/li>\n<li>You have successfully completed your secondary education<\/li>\n<li>You are figure minded and can understand how invoices are structured and how to check amounts<\/li>\n<li>You have a first successful experience of 2 to 3 years, in a customer facing position and ideally acquired in a technical environment<\/li>\n<li>You have a good ability to handle stress and can handle client complaints in a calm, patient and diplomatic way. You can work against tight deadlines<\/li>\n<li>You have excellent listening skills, can adjust to different types of people and have the ability to take somebody else\u2019s perspective<\/li>\n<li>You are a team player with a collaborative approach<\/li>\n<li>You are result oriented and understand the strategic and crucial role of the customer service department for the company<\/li>\n<li>You genuinely enjoy working in a customer service role and you are willing to make a long-term commitment<\/li>\n<\/ul>\n<p><strong><u>Offer &amp; practicalities:<\/u><\/strong><\/p>\n<ul>\n<li>An open-ended employment contract<\/li>\n<li>Starting date: ASAP!<\/li>\n<li>A salary with a complete benefits package including luncheon vouchers, health and group insurance, 100% reimbursement of transport costs, discretionary bonus<\/li>\n<li>Working hours: 40 hours\/week. Flexible working hours<\/li>\n<li>Holidays: 20 days\/year + 12 recup days\/year<\/li>\n<li>Accessible by public transport (10 minutes walk from nearest metro station), parking available nearby<\/li>\n<li>This is a unique opportunity to work in a quality minded Customer Service department where all calls are inbound (and not outbound), in a very nice team supervised by a human, competent and motivating Manager. This is also a very stable company with a family feeling and very loyal staff (low turnover)<\/li>\n<\/ul>\n<p>Thank you for sending your application to Agn\u00e8s Guilloux, Partner at Care4You.\u00a0 All applications will be handled with the utmost discretion. Please do not hesitate to contact us should you wish additional information!\u00a0 Contact details Agn\u00e8s: <a href=\"mailto:agnes@care4youconsult.com\">agnes@care4youconsult.com<\/a>.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_promoted":"","_job_location":"Brussels","_application":"elke@care4youconsult.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"class_list":{"0":"post-912","1":"job_listing","2":"type-job_listing","3":"status-expired","5":"entry"},"_links":{"self":[{"href":"https:\/\/www.care4youconsult.com\/nl\/wp-json\/wp\/v2\/job-listings\/912","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.care4youconsult.com\/nl\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.care4youconsult.com\/nl\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.care4youconsult.com\/nl\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/www.care4youconsult.com\/nl\/wp-json\/wp\/v2\/media?parent=912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}