Notre client est une fédération internationale dont le rôle est de représenter et de soutenir ses membres ainsi que de promouvoir leurs missions auprès des politiques et des institutions européennes. Leurs bureaux localisés près de Arts-Loi emploient +/- 12 personnes. Ils sont aujourd’hui à la recherche d’un(e) Conseiller(ère) afin de travailler au sein de l’équipe Recherches & Données.

 Objectif du poste

Surveiller, analyser et faire les comptes rendus de la législation qui impacte les activités des membres tant au niveau national qu’européen ; assister au niveau de la coordination et de la participation à des réunions internes et externes dédiées à ces sujets ; apporter un soutien général au fonctionnement quotidien du Secrétariat

Description de poste

Promotion, Recherche & Communication :

• Analyse, suivi et préparation des briefings concernant les actions des États et des institutions européennes qui pourraient avoir un impact sur les activités des membres de la fédération
• Préparation, participation et suivi des groupes de travail et d’autres événements (préparation de l’ordre du jour, documents de travail, compte rendus et briefings)
• Recherche d’informations, rédaction des prises de position soutenant les activités de lobby de la fédération
• Rédaction et coordination les réponses dans le cadre des consultations européennes, faire des analyses quantitatives, produire des études et des enquêtes sur les marchés européens, en lien avec les activités de la fédération
• Participation à des événements externes, donner du feedback aux membres
• Nouer des contacts avec des personnes clé au sein des institutions européennes, auprès des autorités nationales, au sein du secteur privé, des universités, etc.

Soutien à l’équipe :

• Travailler au sein d’une équipe de 3 ou 4 personnes
• Apporter un soutien général à 2 Comités techniques
• Préparer les documents de travail de ces 2 comités
• Récolter des informations pour les groupes de travail

Profil

• Diplôme universitaire dans un domaine pertinent (École de commerce, Droit, Économie ou Finance)
• Une première expérience pertinente telle qu’un (long) stage
• Expérience du travail avec les institutions européennes
• Une connaissance des sujets et problématiques rencontrées dans le secteur financier au niveau européen est un atout
• Excellente communication orale et écrite, capacité à s’exprimer en public
• Excellentes compétences informatiques (Suite MS Office, internet, réseaux sociaux)
• Anglais parfaitement courant (C1/C2 – oral et écrit), français professionnel (B2)
• Excellent esprit d’équipe et grand sens de la collaboration – deux qualités essentielles pour s’intégrer dans une structure à hiérarchie plate où la transparence est de mise
• Capacité à travailler sous pression, gestion de priorités parfois opposées, professionnalisme en toute circonstance
• Capacité à prendre des initiatives, créativité
• Du sens commun, et une bonne dose d’intelligence émotionnelle, capacité à ajuster sa communication en fonction du contexte et des interlocuteurs
• De confiance et grand sens des responsabilités
• Partage des valeurs et des objectifs de l’Union Européenne

Offre

• Date de commencement : dès que possible !
• Un contrat à plein temps et à durée indéterminée
• Un salaire compétitif assorti d’un package complet d’avantages extralégaux (tickets restaurant, assurance groupe, assurance DKV complète (incluant assurances dentaire et ambulatoire), 24 jours de congés
• Télétravail : 2 jours par semaine
• Une fonction motivante dans une fédération internationale influente et reconnue
• L’opportunité de travailler et de se développer dans un environnement international
• Une équipe multiculturelle et à taille humaine

 

Notre client est un acteur reconnu du secteur de la haute finance. Leurs bureaux sont localisés dans le centre de Bruxelles et sont donc très accessibles en transports en commun. Pour leur département juridique, et plus particulièrement pour seconder la Manager du service corporate, ils sont aujourd’hui à la recherche d’un(e) collaborateur(trice) efficace et rigoureux(se). Il s’agit d’une création de poste.

Description de fonction :

• Prendre en charge le secrétariat juridique des +/- 50 sociétés du groupe basées principalement en Belgique et au Luxembourg
•  Offrir une assistance dans le cadre des réunions des organes sociaux, telles que la convocation aux assemblées générales, le suivi des jetons de présence et des votes (envoi de proxy)
• Participation à la rédaction de la documentation afférente et des convocations
• Mise à jour des registres, suivi des formalités légales
• Suivi et mise à jour des dossiers administratifs (KYC, relations avec les banques)
• Tenue de la base de données des sociétés du Groupe
• Et plus généralement, soutien pour les transactions, les fusions et acquisitions, et le développement des affaires

Profil :

• Le(a) candidat(e) idéal(e) est idéalement titulaire d’un Bachelier en Office Management ou en droit
• Un intérêt pour le monde de la finance est un plus ainsi qu’une aisance avec la documentation technique
• Vous êtes rigoureux(se), autonome, organisé(e), réactif(ve), disponible, motivé(e) et avez une forte envie d’apprendre dans un environnement en mouvement constant
• Votre français oral et écrit est impeccable et vous avez une connaissance professionnelle de l’anglais (B2)
• Vous avez une connaissance de base du fonctionnement d’une entreprise (organes, obligations légales, etc.)
• Vous êtes à la fois minutieux(se) mais aussi capable d’acquérir une bonne vision d’ensemble (de la structure, des activités et des acteurs du secteur)

Offre :

• Un contrat à durée indéterminée
• Un contrat à temps plein temps ou à 4/5^ème
• Télétravail : 1 jour/semaine le mardi, le mercredi ou le jeudi
• Date de commencement : dès que possible !
• Un salaire très compétitif et un package d’avantage extra-légaux complet incluant : des chèques repas (€8,00), une assurance groupe et hospitalisation (incluant les soins ambulatoires et dentaires), un plan de pension, le remboursement intégral des frais de transport, un bonus annuel discrétionnaire, 23 jours de congés annuels
• Horaires de travail : la semaine de travail est de 37h30 (dépassements ponctuels à prévoir)
• Localisation : la société est localisée en plein centre-ville et est donc très facilement accessible en métro
• L’opportunité de travailler dans un environnement et un cadre très professionnel au sein de locaux magnifiques localisés dans le centre de Bruxelles et auprès d’une Manager bienveillante !

 

 

 

 

Our client is a high profile, human-sized company in the private equity sector. Their offices are located in central Brussels and are therefore very accessible by public transport. For their Legal Department, and more specifically for their Corporate Administration Unit, they are currently recruiting a diligent and rigorous individual to work alongside the Manager. This is a newly created role.

Job description:

• Managing the legal secretariat of the group’s +/- 50 companies, mainly based in Belgium and Luxembourg
• Providing support for the preparation of corporate meetings such as general assemblies, the follow up of Director’s fees and votes (proxies)
• Participating in the writing of associated documents and notifications
• Updating registries, ensuring the compliance of procedures
• Following up and updating administrative files (KYC, relations with stakeholders such as banks)
• Updating the database of the group’s companies
• Providing support to transactions, merger & acquisition projects, and business development activities

Profile:

• The ideal candidate holds a Bachelor in Office Management or Law
• A genuine interest for the financial sector and ability to easily navigate through technical documents are a plus
• You are rigorous, autonomous, organised, proactive, available, motivated, and eager to learn
• You are perfectly fluent in French (spoken and written) and have a professional level of English (B2)
• You have a good general understanding of the corporate world and how companies operate (corporate bodies, compliance, etc.)
• You are both very detail oriented but able to gain a good helicopter view as well (of the group, activities, and stakeholders)

Offer:

• A permanent contract
• A full-time contract or 4/5^th
• Homeworking: 1 day/week either on Tuesdays, Wednesdays, or Thursdays
• Starting date: as soon as possible!
• A very competitive salary and very comprehensive benefits package including: luncheon vouchers (€8,00), health insurance (including ambulatory and dental), group insurance, pension plan, full reimbursement of transport costs, a yearly discretionary bonus, 23 holiday days
• Working hours: the working week is 37h30 (some flexibility is necessary)
• Location: the company is centrally located and is therefore easily accessible by public transport
• The opportunity to work in a quality oriented, corporate environment in superb offices in the city centre of Brussels and in a closely-knit and kind team of professionals!

 

 

Our client is a professional, Belgian federation which represents 250 companies active in the food and agricultural sector.   Their core team consists of +/- 5 employees who regularly work together at the association’s head office in Groot-Bijgaarden; it is also possible to work from home during several days per week.  They are currently recruiting an Advisor who will be the right hand of the Director.

PURPOSE OF THE ROLE

As an Advisor you are – together with the Director – the main point of contact for members, partners, stakeholders, research &  knowledge institutions, public authorities and other organisations with regards to all possible company and food related questions within the sector and this on a local, national and European level.  You offer members & stn translate complex policy strategies and legislation into comprehensible and concrete objectives and actions.   You are involved in a broad variety of activities and projects internally and externally, you are faced with a wide range of biological/technical/legal/scientific/economic topics on a daily basis and you have continuously interactions with fascinating people in diverse companies and organisations.  You report to the Director of the association and you work closely together with a really nice, professional and driven team.

JOB DESCRIPTION

More concretely the role  covers the following aspects (list is not exhaustive):

• You are the right hand of the Director: you support her with the processing, management and follow-up of all complex technical-scientific questions, tasks, activities and projects with the aim of supporting the members and assisting them in their daily operations
• You look closely into all sorts of technical matters, files and projects (e.g. labelling, hygiene, food additives; nutritional values, food safety, listeria/salmonella, product recalls, animal welfare, traceability, bio products, food law, compliance guide, audits, sustainability and CO2 calculations, etc.)
• You manage and represent a knowledge & expertise centre: you help building the knowledge and sharing it with the members; you inventorise and summarise scientific studies; you inform members, make them aware and you indicate certain evolutions in current files and legislation
• You follow up on legislation and regulations on a local, regional, national and European level (bio, food law, aromas & additives, whole genome sequencing, animal welfare, etc.)
• You advise and assist members and stakeholders with legal/practical questions related to contracts, terms of reference, UTP Directive, labelling, claims, quality labels and certification, commercial law, tenders, etc.
• You follow up on projects, including news and innovation in collaboration with universities, research groups and working groups
• You follow up on the activities and projects of the technical-scientific working group: coordinating meetings and preparing the agenda for these meetings, writing reports afterwards, following up on action points
• You follow the news closely, you write articles and provide technical content for newsletters and for the website
• You work closely together with the Director on complex export questions and files: opening new countries & market access; analysing numbers & statistics; following up on trends and evolutions; contacts with embassies; helping with the organisation and preparation of inspection missions; raising specific problems/issues; contacts in the diplomatic world; administration regarding customs requirements, export certification, health regulations; etc.)
• You prepare lobbying files together with the Directeur
• Possible projects/tasks after an integration period : visiting members/partners, participating in external meetings & negotiations, crisis management and communication, PR and lobbying activities, serving on committees/research groups, reassessing the training offer, recruiting new members, etc.

PROFILE

• You ideally have a relevant Bachelor or Master degree: bioscience, food technology, agricultural engineer, chemical, etc.
• Previous experience in a similar role would obviously be a plus, e.g. a technical-scientific advisor role in another professional federation/research centre/parliamentary cabinet/… But this is not a must. Experience in another field can also be interesting and the right attitude & drive are equally important.
• Perfect knowledge of Dutch (spoken and written) with a good knowledge of French and English. Training courses can be provided.
• Excellent communication and social skills: you enjoy having contacts (by phone, via email and face to face) and you know how to communicate efficiently with various internal and external stakeholders, you can read people well and you are capable of adjusting your communication style to the context
• You are capable of researching, processing and following up on technical, scientific, biological and legal information; you manage to make this information comprehensible and accessible for people with little or no scientific/technical background
• You are enthusiastic and proactive, you are autonomous but you also value the opinion of team members, you enjoy being part of a smaller structure where everybody contributes and helps one another
• You are very service and result oriented, you are capable of finding creative and pragmatic solutions
• Strong planning, administrative, analytical & organisational skills
• Pleasant and flexible personality, good common sense and hands-on attitude, able to adjust smoothly to the context and to changing circumstances
• You have abroad interest, you enjoy to continuously learn new things and to dig deeper into complex technical/scientific matters

OFFER

• A full-time and permanent contract (possibility to work 80%)
• Starting date: as soon as possible!
• Working from home is possible during several days per week, there is a lot of respect for the work-life balance!
• A competitive salary and extralegal benefits package, including: luncheon vouchers, health and group insurance, mobile phone, laptop, homeworking allowance, …  A company car is also an option.
• Intensive training and guidance during the integration phase, you will get the time to get familiar with the association & its functioning, the members/partners/stakeholders, the different projects, etc.
• An extremely varied and challenging role in a small but really professional and driven team; daily contacts with a very interesting network of professionals & experts from the business, political and academic world
• The opportunity to continuously learn and build expertise in different areas (technical-scientific, economical, legal, etc.) and this within a fascinating sector!
• Positive working atmosphere where everyone pulls their weight and inspires/motivates each other!
• Being part of a socially conscious and responsible organisation where you can add real value and make a difference for many people on this planet.

Notre client est un cabinet de conseil actif dans le secteur de affaires publiques et de la communication. Leurs équipes de spécialistes travaillent avec des sociétés et associations européennes et internationales. Leurs bureaux de Bruxelles comptent environ 70-80 personnes et se trouvent dans le centre de Bruxelles (accès via les transports en commun). Ils sont aujourd’hui à la recherche d’un(e) nouveau(elle) Manager RH.

Objectif du poste

Apporter un soutien aux Associés au niveau du développement de projets et de l’optimisation de processus et procédures. L’accent sera mis sur les aspects de « soft » RH, c’est-à-dire, la performance et gestion des talents, la formation professionnelles, ainsi que l’administration générale. Il y aura également la possibilité de développer de nouveaux projets, notamment dans le domaine de la rétention de personnel. Vous travaillerez au sein de l’équipe administrative (4 personnes) et vous reporterez au Directeur Financier.

Description de fonction :

Gestion de la performance

• Planifier et gérer la procédure d’évaluation annuelle
• Établir les objectifs en collaboration avec les Managers
• Mettre à jour les documents et outils utilisés (plan de développement personnel, descriptions de fonction, documents d’évaluation, etc.)
• Faire le suivi des décisions : au niveau des promotions décidées, des formations à mettre en place, du suivi des progrès, de l’identifications des problèmes qui peuvent survenir, etc.
• Coacher les Associés et les Managers, faire en sorte qu’ils soient impliqués durant toute la durée du processus

Formation et développement

• Être en contact avec les Managers et Associés afin d’identifier les besoins en formation ainsi que les budgets à disposition
• Faire le suivi avec les prestataires (négocier les contrats de collaboration, etc.)
• Préparer le calendrier annuel de formations
• Organiser les sessions de formation de A à Z (en collaboration avec l’Office Manager)
• Faire les enquêtes de satisfaction à l’issue de chaque session et les analyser

Responsabilités additionnelles

• Apporter un soutien aux Associés et Managers au niveau de leur stratégie de recrutement, lancer les processus en collaboration avec une collègue RH
• Être la personne-ressource au niveau de l’expertise RH
• Développer et améliorer tous les processus RH de façon à soutenir la réalisation des objectifs de la société
• S’assurer que toutes les procédures et les activités sont en conformité avec les obligations légales
• Organiser les élections sociales
• Coordonner le développement et l’implantation de nouveaux projets RH tels que ceux liés à la rétention
• Agir en tant que « HR Business Partner » pour les Managers : être à l’écoute de leurs besoins, les conseiller, les soutenir au niveau coaching de leurs équipes, etc.

Profil :

• Au moins 5 ans en RH dont 2-3 ans en gestion de la performance. Une expérience dans le conseil est souhaitée

• Un niveau courant en anglais et professionnel en français. Le néerlandais est un plus
• Une très bonne connaissance de la législation sociale belge est nécessaire
• Une familiarité avec HRIS et avec des logiciels de paye est un plus
• Des compétences IT développées (MS office et autres outils pertinents)
• Une connaissance des élections sociales est un plus
• Intégrité, sens des responsabilités et professionnalisme sont essentiels
• Vous avez de la ressource, êtes doté(e) de bon sens et aimez travailler dans un environnement dynamique
• Vous avez le souci du détail, une attitude très professionnelle et le sens de la confidentialité
• Vous pouvez travailler au sein d’une équipe
• Vous avez de très bonnes compétences interpersonnelles et un esprit analytique
• Très bonnes compétences en communication orale et écrite
• Vous êtes flexible et avez les codes pour évoluer dans un environnement multiculturel

Offre :

• Un contrat à durée indéterminée
• Un contrat en freelance est également possible (minimum 3 jours/semaine)
• Un contrat à temps plein (38h/semaine) ou à temps partiel (75% ou 80%) avec la possibilité de télétravailler
• Date de commencement : dès que possible !
• Un salaire compétitif assorti d’un package complet d’avantages extra légaux : tickets restaurant, Eco-chèques (€250/an), assurance hospitalisation, assurance groupe, remboursement partiel des frais de transport, indemnité de télétravail & remboursement de l’internet, abonnement GSM, ordinateur portable, bonus annuel, plan de mobilité douce, jours de congés supplémentaires
• Télétravail hebdomadaire
• Localisation : les bureaux sont localisés dans le centre de Bruxelles (accessibles en transport en commun)
• L’opportunité de travailler dans un environnement stimulant, tourné à l’international et avec une culture d’entreprise très ouverte. La société est en plein croissance, ce qui donnera des possibilités de développer de nouveaux projets et processus RH

Our client is an independent consultancy in the field of public affairs and communication.  They work with European & international companies and associations.  Their Brussels office gathers 70-80 staff and is located in the centre of Brussels (easy access with public transport). They are today looking to recruit a talented HR Manager/HR Business Partner.

Purpose of the role:

Supporting the Partners with the development of HR projects and the optimisation of HR processes & procedures.  Focus in this role will be on soft HR project, such as performance & talent management and training &  development, and, partially also on HR administration.  There will be room to develop new projects, e.g. in the field of retention and engagement.  You will be working as part of the Administration Team (4 people) and you will be reporting to the Finance Director.

Job description:

• Performance management: planning and monitoring the yearly performance management process, setting goals and objectives, updating relevant documents (personal development plans, job descriptions, appraisal documents, …), making sure appraisals are done on time, organising and participating in appraisals, following up on the output (in terms of promotions, internal moves, training needs, progress monitoring, identification of potential issues, etc.), coaching Partners & Managers and making sure they are engaged in the process
• Training & development: liaising with Partners and Line Managers to identify training needs & training budget, liaising with suppliers (negotiating contracts, etc.), preparing the yearly training calendar, organising the different trainings from A to Z (in collaboration with the Office Manager), quality check after each training, etc.
• Supporting Partners and Line Managers with their recruitment needs, initiating and following up on recruitment processes in collaboration with the HR Officer
• Acting as primary source of HR knowledge & expertise within the organisation
• Developing and streamlining all HR processes and metrics which support the achievement of the company’s objectives
• Making sure all activities & procedures are compliant with the HR legal requirements
• Organising the social elections
• Coordinating the development and implementation of new HR projects, e.g., retention and engagement projects
• Acting as an HR Business Partner for the Line Managers: listening to their needs, advising them on specific HR issues, supporting them in the coaching of their teams
• Managing, training and mentoring the Admin team (HR Officer, Office Manager, Administrative Assistant) – in collaboration with the CFO

Profile requirements:

• At least 5 years of experience working in an HR role with at least 2-3 years of experience focused on performance management. Previous experience working for an HR consulting firm or an in-house HR role within the service industry.
• Perfect command of English (written and spoken) with ideally a fluent level in French. Dutch knowledge is a plus.
• You have a strong knowledge of Belgian social legislation
• Proficiency in MS Office (Word, Excel, PowerPoint), familiarity with Human Resources Information Systems (HRIS) and payroll software can be an asset.
• Good knowledge of Belgian social legislation & labour law and social elections process.
• Experience with and good knowledge of methodologies, regulations and procedures related to HR Management
• You operate with a high level of integrity, sense of responsibility and professionalism
• You are hands-on, you show good common sense and you enjoy working in a fast-paced environment
• You are a team player; you combine strong people skills with an analytical mindset
• You genuinely enjoy interacting with people at all levels in the organisation; you have very good verbal and written communication skills
• Capability and flexibility to adapt yourself in a multicultural environment and to respect differences between people from diverse backgrounds (linguistically, culturally, etc.)

Offer:

• A permanent contract
• Open to freelance/consulting contracts as well (minimum 3 days/week)
• A full-time contract (38h/week) or part-time contract (75-80%) with homeworking possibilities
• Starting date: as soon as possible!
• A competitive salary and comprehensive benefits package including luncheon vouchers, Eco vouchers (€250/year), health insurance, group insurance, partial reimbursement of transport costs, internet paid at home, cell phone (& communications), laptop, bonus scheme, teleworking allowance, cycling allowance, additional holidays
• Location: the offices are located in the centre of Brussels and are therefore very easily accessible by public transport
• The opportunity to work in a very international, fast-paced environment with an open company culture. Company is still growing, therefore there is room to develop and implement new HR projects.

 

 

Company:

Our client is a young and innovative consultancy firm specialised in risk management and actuarial services.  They are part of a global network with offices in different countries. They are known and respected for their multidisciplinary tailor-made approach and for the added value of the different services they offer.  Their Belgian team (10-15 people) is small but fast-growing and has offices in the Zaventem-Diegem region.   They are currently recruiting a talented Office/Business Support Manager.

Purpose of the role:

This is a creation of a role.   the Office/Business Support Manager will be in charge of the smooth running of the Belgian office and will support the local team in their daily activities.  The Business Support Assistant will also ensure that a (virtual) network of Experts can deliver client work at the highest professional standards.  The position will be based in Zaventem/Diegem but offers a lot of flexibility in terms of working hours and work organisation.   The new hire can work on a part-time basis and, only during 1 day/week presence in the office is required  (the rest of the week you can work from home).

Job description:

Administrative support

• offering first class administrative support to the Partners and the team
• diary management, organising meeting and business trips (including the management of visa & passport requirements)
• setting-up calls/videoconferences/online meetings
• updating contacts’ lists
• preparing business-related documents, reports and presentations
• screening e-mails and phone calls

Office & facility management

• ensuring the smooth running of the office (ordering office material, arranging repairs, liaising with suppliers, …)
• negotiating and following up on contracts with suppliers
• liaising with landlord/building manager
• assisting with car fleet management in collaboration with colleagues from HQ

HR administration and accounting-related duties

• preparing, sending and registering client invoices
• following-up on client payments, sending reminders if necessary
• checking & registering suppliers’ invoices
• monthly/quarterly processing of expense notes
• scanning and preparing the necessary documents for the external Accountant
• registering holidays/absences, liaising with social secretariat for payroll purposes
• helping out with the onboarding of new employees (from an administrative point of view)
• assisting the team with HR-related questions

Marketing & sales support

• updating the website, posting content on the company’s website and social media
• managing job advertisements on company website + external websites
• preparing and sending mailings
• preparing PowerPoint presentations
• updating databases

Please note that this list of responsibilities is non exhaustive and that you may be asked to take on additional tasks depending on the workload, the needs of the team and the growth of the organisation.

Profile:

• You are fluent in English.  You have a good level in Dutch and French.
• You ideally have a minimum of 2 years of professional experience as a Management/Executive Assistant or in an all-round Office Management/Business Support role.  Previous experience with HR administration is an important asset.
• Experience in the (international) service sector is essential. Experience working in a smaller structure and/or within a virtual office structure can be a strong asset.
• You are autonomous and extremely organised (planning own work, juggling multiple priorities, creating/improving work procedures, etc.)
• You are proactive and you have strong problem solving skills – you are able to think outside the box
• You are genuinely service minded and versatile, you are a quick learner
• You are a committed and resourceful self-starter and you can work with limited supervision
• You can communicate at all levels including Board level
• You are comfortable working in a virtual office structure (only 1 day/week in the office)

Offer:

• A  part-time employment contract (50-80%, exact working schedule to be agreed upon)
• Permanent contract
• Starting date: ASAP
• A competitive salary
• Flexible work practices: only 1 day/week in the office, rest of the time you can work from home
• The opportunity to work in a fast-growing, international, human-sized company with a very nice team!
• The role offers a lot of variation & autonomy and plenty of learning opportunities !

Notre client est une fédération internationale dont le rôle est de représenter et de défendre ses membres ainsi que de promouvoir leurs intérêts auprès des institutions européennes. Leur bureau, à taille humaine (20 employés), est localisé dans le centre de Bruxelles (et très facilement accessible en transports en commun). Ils sont aujourd’hui à la recherche d’un(e) assistant(e) pour apporter un soutien administratif au directeur.

Objectif du poste

Offrir un soutien administratif, logistique et organisationnel de premier plan au directeur exécutif ; contribuer à certains projets de façon ad-hoc (par exemple, organisation d’événements); gérer les relations avec les membres.

Description de fonction

• gérer un agenda complexe : coordonner les réunions, conférences, rendez-vous personnels et voyages
• gérer la préparation des réunions internes et externes et des événements pour le directeur, que ce soit au niveau du contenu ou de la préparation des comptes-rendus
• rechercher des informations pour la préparation des événements internes et externes : préparation de documents et de présentations
• préparer, organiser et coordonner l’Assemblée Générale, les Comités de direction et d’autres réunions de haut niveau
• gérer la correspondance quotidienne, préparer les courriers
• gérer les appels entrants, prendre des messages
• organiser les voyages : gérer tous les aspects des voyages, la logistique, les itinéraires, les notes de frais
• préparer les documents, rapports et présentations sur MS Office
• faciliter l’échange d’information entre le Directeur et son équipe
• assister dans l’organisation logistique des conférences, séminaires et ateliers ; préparer le matériel nécessaire pour ces événements (présentations PowerPoint)
• assister dans la préparation de mailings en collaboration avec l’équipe de communication
• gérer les relations avec les membres: contacter des représentants locaux afin de discuter des changements/événements qui pourraient impacter leur affiliation, vérifier leurs disponibilités pour une visite du directeur, etc.

Profil

• Vous êtes au moins titulaire d’un Bachelier et avez au minimum 5 ans d’expérience pertinente
• Vous avez un excellent nveau d’anglais et de français (oral et écrit)
• Une connaissance d’une langue européenne supplémentaire est un plus (néerlandais, allemand, espagnol, Italien, etc.)
• Vous avez d’excellentes capacités de communication orale et écrite
• Vous maîtrisez les outils informatiques usuels (MS Office)
• Vous savez gérer votre temps efficacement et êtes multitâches
• Vous êtes positif(ve) et flexible, orienté(e) solutions et avec le sens de l’initiative (proactivité avérée)
• Vous restez serein(e) lorsque vous êtes confronté(e) à des échéances ou à des changements de priorité
• Vous avez un très bon esprit d’équipe et êtes capable de construire de bonnes relations de travail avec vos collègues

Offre

• Date de commencement : dès que possible !
• Un CDI à temps plein
• Un salaire compétitif assorti d’avantages extra-légaux
• Horaires de travail : 40h00/semaine, 37 jours de congés annuels
• L’opportunité de travailler dans un environnement international stimulant et d’avoir de nombreux contacts internes et externes !

Our client is an international federation whose role is to represent and support its members and to promote their missions towards national politicians and EU institutions. Their human-sized offices (20 people) are located in the centre of Brussels (very easily accessible by public transport). They are currently recruiting a diligent Personal Assistant to provide support to their Executive Director and to handle the relations with the members.

Purpose of the job

To provide first class administrative, organisational and logistical support to the Executive Director; to handle the relations with the members and to work on some ad-hoc projects (e.g. event management).

Job description

• managing a complex calendar: coordinate professional meetings, conferences, personal appointments and travels
• ensuring the preparation of all internal & external meetings and events for the Executive Director, both in form & content and taking care of minute-taking if and when required
• for both internal & external meetings and events, researching information; gathering background materials and information; preparing documents and presentations
• preparing, organising and coordinating the General Assembly, Committee Meetings & other high-level meetings
• handling daily correspondence, drafting business letters
• handling incoming phone calls, taking messages
• organising travels and bookings: managing all aspects of travel, logistics and expense reports
• preparing documents, reports and presentations using MS Office
• facilitating the exchange of information between the Director and the team
• assisting in the logistic organisation of conferences/seminars/workshops and preparation of material (PowerPoint presentations)
• assisting with the preparation of mailings in collaboration with the communication team
• handling the relations with the members: contacting local representatives to investigate recent events/changes in the organisation/… and how they affect their membership, checking availabilities for a visit from the Director, etc.

Profile

• You hold minimum a Bachelor degree with 5-8 years or relevant working experience
• You have an excellent knowledge of English and French, both spoken and written
• Good knowledge of an additional European language would be a plus (Dutch, German, Spanish, Italian, …)
• You possess excellent communication skills (verbal and written)
• You have a high degree of computer literacy (MS Office)
• Strong time-management and multitasking abilities
• You have a positive and flexible mindset, a problem-solving attitude and a good sense of initiative (proactive attitude to work)
• You are able to keep a cool head when confronted with multiple tight deadlines and/or changing priorities
• You are genuinely team spirited and able to build good working relationships with colleagues

Offer

• Starting date: asap!
• A permanent, full time contract
• A competitive salary with a complete benefits package!
• Working hours: 40/week, 37 holidays
• The opportunity to work in a fascinating and very international environment and to have numerous contacts with internal & external parties!

 

Our client is a well-established, international company active in the transport industry.  They are currently recruiting a new collaborator to join their multilingual & multicultural teams in Brussels.  Their offices are located in the centre of Brussels (very easy to reach with public transport).

Job description  

• Enabling customers to have consistent operational information available in real time, including during all periods of disruption
• Activating and managing the live departures page on the company website, with approved messaging used in relation to any incidents encountered
• Liaise with the team as appropriate to activate voucher exchange options for customers on disrupted trains
• Activating the appropriate options using the dedicated form to enable customers to request refunds for cancelled journeys
• Preparing and transmitting communication to customers using the appropriate channels for any service changes
• For major incidents, activating and managing the dedicated website page to provide key information specific to the incident
• Managing operational information, ensuring messaging on the company website and social networks is consistent with the announcements to the terminal, on-board announcements and all PIS (Passenger Information Systems).
• Ensuring communication with the Route Manager and Planning team for all planned service changes and providing relevant communication to customers via email and SMS
• Developing and maintaining knowledge of digital communication channels including the company website and Salesforce Marketing Cloud
• Liaising with the Copy & Brand team to maintain control of the company’s written tone and supporting it across internal channels and through partners

Profile

• A first experience in a Customer Service role, preferably acquired in the transport sector
• Good understanding of the company website, mobile website and the company’s distribution and contact centre systems
• Understanding of the importance of customer experience and genuine customer mindedness
• Excellent written communication skills in French and English to facilitate working with internal and external staff at all levels. Dutch is a plus
• Ability to demonstrate a commitment to precision work and attention to detail
• Aptitude for digital and social communication channels
• Ability to prioritize under pressure and to manage different workloads effectively
• Flexibility in terms of working hours (shifts and weekend work)

Offer

• Starting date: as soon as possible
• A permanent, full-time contract
• A competitive salary with a very complete benefits package (including bonuses for working in shifts/during weekends), luncheon vouchers, health and group insurances, benefits in kind, full reimbursement of transport costs additional holiday days (37 in total)
• Working hours: shift work, 7.00 am-2.45 pm and 2.45 pm-10.15 pm and 2 weekends/month
• Location: the offices are located in the city centre of Brussels and are therefore very accessible by public transport
• The opportunity to work in a truly international & multicultural environment, in a company, which is constantly evolving, and within a fascinating sector!