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Care4You: HR consulting, recruitment and selection of administrative and middle management profiles, Brussels area, Belgium

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Communications Manager for an International Association

23 July 2022 by Elke Wellens

Our client is an international association in the field of medical research. They coordinate clinical trials worldwide in partnership with their 50+ member organisations. Their Brussels HQ gathers +/- 30 staff and is located in Woluwe.  They are today expanding and are looking for a diligent Communications Manager to work as part of their closely knit Communications Team.

Purpose of the role

To provide leadership with regard to the association’s communications and public relations needs; in collaboration with the other Communications Managers helping to formulate the association’s communications strategy and developing related content.

Job description:

  • Working closely together with the whole Communications Team and other departments on specific projects (e.g. website, social media, Annual Report, journal, newsletters, press campaigns, etc.)
  • Contributing to the development of the annual communications strategy in line with the overall vision, mission and objectives of the association; raising awareness about the association’s clinical trials and research programmes; optimising interactions and synergies with the communications units of the association’s members
  • Watching trends in communication tools (tech-savvy) and implementing new ones in order to develop the association’s digital communication tools
  • Using the latest communication technologies to make creative graphics, podcasts, videos, social media graphics, brochures, PowerPoint templates, etc. Working with Photoshop & InDesign, among others.
  • Contributing to the development and updating of the association’s website and social media; participating in content creation, posting and page design (English, Dutch, French) while taking into account SEO/SEA & analytics
  • Creating, writing, editing and proofreading various materials in a variety of styles; including scientifically accurate lay language, tailored to different audiences: web content, clinical trial descriptions, annual reports, brochures, press releases, and other documents (including also templates and slide presentations)
  • Planning, preparing or supervising the preparation and dissemination of electronic and print newsletters and Annual Report; amongst other publications (flyers, trial descriptions, booth material, etc.)
  • Helping to maintain the contacts database for mailings
  • Participating in press and public relations campaigns and events, e.g. researches / drafting press releases, managing media lists and contact databases, conducting media monitoring using related tools, …
  • Contributing to the promotion and achievement of a consistent style and message across internal and external communications
  • Liaising with scientific and other units in the HQ to develop attractive and compelling communication materials
  • Coordinating and overseeing the work of freelancers or vendors in connection with specific projects
  • Performing a variety of general and specific administrative functions as well as other duties as assigned

Profile:

  • You hold a Bachelor’s or Master’s degree in Communications, Marketing, Public Relations
  • You have at least 3-5 years of professional experience in a position as Communications Manager or Communications Coordinator
  • You have outstanding spoken and written skills in English, as well as a fluent level in Dutch or French
  • You are a “tech-savvy” and particularly at ease with digital communication tools (social media platforms, media monitoring, websites, emailing, …)
  • You are very comfortable with a wide variety of technical and creative software packages and are eager to learn new ones (CRM, iRaiser, Adobe Creative Cloud, Hootsuite, Canva, Mailchimp, Cision, InDesign, Photoshop, etc.)
  • You are interested in scientific topics as well as in non-profit activities
  • You are well organised and problem-solving oriented
  • You have strong multitasking skills and you are able to re-prioritise if and when needed
  • You are resourceful and creative, able to think out of the box
  • You operate well within a diverse team, you have a flexible and consensual approach
  • You have a strong sense of responsibility and ethics
  • And, last but not least, you are a positive and enthusiastic individual who is eager to contribute to the success of a key international player in the field of medical research

Offer:

  • Contract: a fixed-term contract of 1 year (full time), possibility to receive a permanent contract after 1 year
  • Starting date: as soon as possible!
  • Salary & benefits: a competitive salary and comprehensive benefits package including luncheon vouchers (€8,00), Eco vouchers (€ 250/year), health insurance, pension scheme, full reimbursement of transport costs, mobile phone, telework allowance, 26 holiday days
  • Working hours: 38h00/week with homeworking possibilities (several days/week)
  • Location: the offices are located in Woluwe and are accessible by public transport (metro/tram/bus) or by car (parking spots available)
  • The opportunity to work in a stimulating environment and for an organisation, which genuinely makes a difference!

Sales & Customer Relations Coordinator for European market leader!

21 July 2022 by Elke Wellens

Our client is a European market leader in the field of sanitary equipment and installation technology.  They have a strong local presence in most of the European countries and in Belgium they employ +/- 60 people.  Their Belgian offices are located very close to Brussels (in the Meise area).  They are today looking to recruit a diligent Sales & Customer Relations Coordinator to work in their Customer Service/Inside Sales Department (+/- 8 people).

Purpose of the role:

As a Sales & Customer Relations Coordinator you will work alongside your marketing colleagues for the development and implementation of commercial actions to attract the attention of new and existing customers; you will follow-up on (potential) clients in the CRM system; you will build and maintain commercial relations with customers and you will contribute actively to the company’s turnover. You will also have face-to-face contacts with customers in our showroom.  Finally, you will support our Training Manager with the preparation and organisation of in-house trainings.

Job description:

Marketing/sales support

  • You will support your marketing colleagues with the teasing/approaching of (potential) clients with the aim to attract/increase their interest in the various products of the company
  • You will process cashbacks and you will follow-up on the different commercial loyalty programmes
  • You will make sure that new and existing customers receive the correct information regarding products, process, promotions, etc.
  • You will process new leads in the CRM system

Showroom visits

  • You will plan and organise showroom visits for certain customers (1-1 and/or in small groups)
  • You will show these customers the different products and installations in the showroom and give them some general information

Customer follow-up in the CRM system

  • You will liaise with external and internal stakeholders to ensure that the information in the CRM system is correct and updated at all times
  • You will add missing pieces of information; correct mistakes; register promotions, commercial actions and specific campaigns
  • You will manage and update the different client lists

Training support

  • You will support the Training & Education Manager with the planning, organisation and follow-up of technical trainings
  • You will check the availabilities of the meeting rooms, handle the reservations and send out the necessary confirmations
  • After each training you will make sure everything is correctly registered and processed (participation certificates, processing reimbursement, …)

This list of tasks is non-exhaustive and can evolve over time. It is a creation of a role within the company and, therefore, the tasks & responsibilities can be adjusted to the needs of the department/company, but, also to the competences/preferences of the newly recruited person.   Within the inside sales/customer service department (8 people) there is a very positive, dynamic and collaborative atmosphere where everyone is willing to lend a helping hand if and when necessary.

Profile:

  • Do you have a positive mindset? Are you service minded and client oriented?   That is already a good start!
  • It would be great if you would have a Bachelor degree
  • Previous experience in an inside sales or customer service department is definitely a big plus. But, we are also open to receiving applications from candidates who have different types of working experience – as long as you have had jobs with aa lot of client contacts!
  • You speak and write fluently in Dutch. You also have a good working knowledge of French and English.  Some knowledge of German can also be a plus but is not a necessity.
  • You can communicate and interact smoothly with internal and external stakeholders, you have a lot of empathy and you can adjust your communication style to the context
  • You have no problems working with MS Office and you enjoy getting familiar with new software/applications. A good knowledge of SAP or another CRM system would be a major advantage in this position.
  • You are very service minded; you are able to think outside-the-box and to come up with creative solutions
  • You enjoy working in team but you are also able to work autonomously and take initiatives

Offer:

  • A permanent contract
  • Starting date: to be discussed
  • A competitive salary
  • Fringe benefits include luncheon vouchers, health insurance, group insurance, laptop, mobile phone, flexitime, 1 homeworking day/week, 32 holidays
  • The opportunity to work in a stable and high-quality company which offers interesting learning opportunities and where you can work in a very positive atmosphere!
  • This is a creation of a role with very diverse and challenging responsibilities. Are you are interested to know more, then do not hesitate to send us your application!  We will be more than happy to answer additional questions.

Administrative Assistant for EU Think Tank

18 July 2022 by Agnès Guilloux

Our client is a high profile, human-sized organisation (+/- 12 secretariat staff + 35 networked academics from various universities in Europe + 60 member organisations) providing expert advice in the form of reports and organising events in the field of regulation. Their members include many global companies, national regulatory authorities and reputable universities. Their offices are located close to the Bois de la Cambre/Ter Kameren and are accessible by public transport. They are today recruiting an Administrative Assistant to support the teams in the think tank secretariat.

Job description:

Project Administration (50% of time)

  • Responsible for the administrative work of the project management teams
  • Diary management, organising project meetings
  • Handling the coordination with projects’ participants: i.e. academics who complete projects, sponsoring corporate members, regulators, and other stakeholders, including EU and national policy makers
  • Preparing, editing and filing project documents, contracts, etc.
  • Organising project meetings, booking dates, liaising with participants and speakers, etc.

Database management

  • Maintaining a clean and updated stakeholder database: inputting new members, staff, contacts, updating addresses and contacts details, etc.
  • Liaising with other secretariat colleagues and academic staff for the updating of the database

Other general management

  • Assisting in various administration tasks
  • Assistance in organisation of (online, hybrid and physical) high-profile, private and public events (incl. liaising with speakers and participants, registration, logistics, etc.)

Profile:

  • The ideal candidate holds a relevant bachelor (Office Management, Languages, Communication, etc.)
  •  You are perfectly fluent In English orally and in writing (C1 minimum). A knowledge of another EU language is an asset
  • You have at least 3 years’ experience in a similar role
  • You master the MS Office suite, visio-conference systems and have experience working with a CRM
  • You have very good communication and interpersonal skills and a proven ability to deal with a wide variety of stakeholders, often at senior level
  • You have a strong eye for detail and very good organisational, time management and solution-seeking skills
  • You are dynamic, structured, flexible, reliable and stress resistant
  • You are a team player who enjoys working as part of a small team
  • You can work independently as well as cross functionally
  • You are fast thinking and can see the big picture
  • You apply common sense and seek to offer the best possible service
  • You are genuinely internationally minded and enjoy working with people from different cultures

Offer:

  • A permanent and full-time contract
  • Starting date: A.S.A.P.
  • A competitive salary and comprehensive benefits package including luncheon vouchers, health insurance, etc.
  • Working hours: 38h00/week
  • A unique opportunity in a quality oriented and intellectually stimulating environment in very nice offices!

Sales Service Assistant

28 June 2022 by Elke Wellens

Our client is a global provider of services and solutions for industrial process engineering. Although they employ over 14.000 employees worldwide, they have remained a family company which promotes a close-knit atmosphere between the teams. Their Brussels offices are located in Evere and gather 85 employees.  They are today looking to recruit a diligent individual for their Service Department (+/- 30 people).

Purpose of the role:

As a Service Assistant, you will be providing administrative and logistical support to the Service Department, their customers and to deliver a first-class level of service to ensure maximum customer satisfaction and efficiency for both external and internal customers.  You will be working closely with the other Sales Assistant, the Service Coordinators, the Field Service Engineers, the Technicians and the Workshop Manager.

 Job description:

  • Verifying maintenance/inspection reports created by engineers after their technical interventions at clients (checking the reports for obvious anomalies in the technical values or the applied fees, etc.), sending the confirmed reports to clients and archiving them afterwards
  • Checking and approving technical certificates (e.g. calibration certificates), sending them to clients and archiving them afterwards
  • In case of larger projects, managing summary reports
  • Liaising with Field Service, Sales Assistant and Workshop in case of extra cost to be added to the client invoice
  • Managing measuring equipment’s and calibration standards
  • Following-up on re-calibration due dates & sent out to calibration laboratories, verifying received certificates, checking status and location of process to avoid service disturbance
  • Managing the Mobile Time Accounting applications (resolving possible issues)
  • Creating or editing Service KPI and reports
  • General administrative duties: handling emails (arriving in the Service Team mailbox), handling telephone calls, requesting information from customers & sending them relevant documents, etc.
  • Back-up for colleagues if and when needed (e.g. for the Sales Assistant or for the Field Service colleagues)

Profile

  • You ideally already have a first experience in a customer service/after-sales/commercial or finance department. Previous working experience in an engineering office could also be interesting.
  • You have an excellent knowledge of Dutch and French and a working knowledge of English
  • You are computer literate and have experience in working with SAP or with a similar ERP system
  • You enjoy making sure that the entire service process runs smoothly and is successful
  • You are accurate and pay attention to details
  • You are analytical and figure oriented, a scientific interest can be an added value
  • You can switch easily between the different assignments and you stay motivated under pressure
  • You like to think about how things can be done even more efficiently and better
  • You are customer oriented and you like solving problems
  • You have a sense of urgency when handling issues
  • You enjoy being part of a team but you also have the drive to work on your own initiative

Offer:

  • A permanent and full-time contract
  • Starting date: asap!
  • A competitive salary and comprehensive benefits package including luncheon vouchers (€8,00), Eco-vouchers, health and group insurances, possibility to have an advantageous company car or electrical bike leasing, a yearly bonus, 100% reimbursement of transport costs, 32 holiday days
  • Working hours: 40h/week, 1 day of homeworking per week
  • Location: the offices are located in Schaerbeek/Evere and are easily accessible by public transport and by car. Parking possibilities
  • The opportunity to work in a professional and human environment, which promotes a good work-life balance!

Office Manager

27 June 2022 by Elke Wellens

Our client is a shared service center for a major player in the food retail sector.  Their human-sized office gathers +/- 35 staff and is located near Trône/Troon (1000 Brussels).  They are today looking to recruit a diligent Office Manager.

Purpose of the role:

As an Office Manager, your role is to assist the Managing Director with agenda & contacts management; to handle the HR Administration; to ensure the smooth running of the office on a day-to-day basis and to create a great working environment for your colleagues.

Job description:

  • assisting the Managing Director: agenda management, filtering incoming telephone calls, handling emails, etc.
  • HR administration:
    • Registering holidays, sickness days, absences and entering all data onto the platform of the social secretariat
    • Supporting the recruitment process: advertising jobs, being the point of contact for agencies, etc.
    • Handling all administration related to new starters, assisting with the onboarding process; handling the necessary administration in coordination with the social secretariat when people leave the company (making sure they return all office material, receive all necessary documents, etc.)
    • Managing the car fleet (+/- 7 cars)
  • managing contract and price negotiations with office vendors, insurances and service providers
  • ordering new office supplies and managing stocks
  • checking incoming invoices related to the office suppliers and processing for accounting purposes
  • building & office maintenance: liaising with the building manager, maintaining the office condition and arranging necessary repairs, addressing all queries regarding office management issues
  • preparing documents and presentations, taking minutes during meetings (once of twice/month),updating mailing lists, etc.
  • coordinating & organising formal and informal events such as parties, celebrations, seminars, workshops and meetings (including catering)
  • responsible for all office-related communication (e.g. Covid safety guidelines & updates, transport strikes, extreme weather, office closing days, road works/EU summits impacting the office accessibility, etc.)
  • assisting with travel arrangements & other administrative tasks for the team
  • and much more!

Profile

  • You have already gained at least 3-5 years of experience in a similar role (Office Assistant, Office Coordinator or Manager, Management Assistant)
  • You are perfectly fluent in French (both written and spoken) and you have a good working knowledge of English
  • You are proficient in MS Office (Outlook, Word, Excel and PowerPoint) and you feel comfortable working with other IT tools & databases
  • You have strong organisational, administrative and interpersonal skills
  • You have a proactive & hands-on attitude and you are very service & solution oriented
  • You possess excellent time-management skills which allow you to efficiently structure and prioritise your work, you can adjust easily to changing circumstances
  • You have the ability to multitask and to work with minimum day-to-day supervision, you stay calm and cool headed when confronted with multiple priorities and/or strict deadlines
  • You are a creative & resourceful person keen on continuously learning and able to suggest improvements /optimisations
  • You are an excellent team player, eager to work collaboratively in a diverse team

Offer:

  • A permanent and full-time contract
  • Starting date: asap!
  • A competitive salary and comprehensive benefits package including luncheon vouchers, Ecocheques, health and group insurance, mobile phone, discretionary bonus, 30 holidays, homeworking during 1 day/week
  • Location: the offices are located in 1000 Brussels (near Trône/Troon) and are accessible by train, metro or bus
  • Challenging role which offers the opportunity to really contribute positively to the success of the organisation and the wellbeing of the employees!

Philanthropy Communications Manager

9 June 2022 by Elke Wellens

Our client is an international association in the field of medical research. They coordinate clinical trials worldwide in partnership with their 50+ member organisations. Their Brussels office gathers +/- 30 staff and is located in Woluwe-Saint-Lambert. They are today looking for a diligent Philanthropy Communications Manager.

Purpose of the role

The Philanthropy unit is dedicated to raising funds for academic research.  As a Philanthropy Communications Manager, you will provide the HQ with leadership with regard to philanthropy related communications; determine the communications strategies for various events, campaigns and other philanthropy activities; and you will develop and implement them in consultation with other team members, including the communications team.

Job description

  • Developing and implementing the annual philanthropy communications strategy, in close collaboration with both philanthropy and communication team members (planning of events and PR & press campaigns, etc.)
  • Using the latest communications technologies to develop and write creative philanthropy focussed content and materials to ensure that philanthropy team members, Ambassadors, staff and leadership have the tools necessary to communicate about the organisation’s fundraising needs (e.g., corporate packages for sponsorships & partnerships, direct mailing & emailing campaigns, newsletters, brochures, website donor pages, social media content, Annual Report, etc.)
  • Preparing and developing communications strategy and tools for philanthropic events in collaboration with the Events Manager (e.g., annual Gala, corporate events, etc.)
  • Planning, preparing, or supervising the preparation and dissemination of electronic and print communications, and overseeing work of freelancers / vendors (e.g., for graphics) needed for specific projects
  • Developing strategies, using, and helping to maintain the digital peer-to-peer and donation platforms
  • Participating in philanthropy related press and public relation campaigns and events, e.g., drafts press releases, manages media lists and contact databases; conducting media monitoring using related tools
  • Contributes to the promotion and achievement of a consistent style and messaging across internal and external communications
  • Performing a variety of general and specific administrative functions (e.g., using the CRM database) as well as other duties as assigned
  • Keeping up with philanthropy-related communication/PR trends and making proposals to fine-tune the organisation’s strategy and tactics whenever needed

Profile requirements

  • Master’s degree (ideally in Communications, Marketing, Public Relations, …)
  • A relevant professional experience of minimum 5 years in a similar communications role in in a non-profit/philanthropic environment or in a Corporate Social Responsibility department
  • Fluent written and spoken English, French and Dutch
  • Extensive knowledge and experience using digital tools such as fundraising platforms, social media planning, media monitoring, websites (WordPress) and emailing campaigns
  • Comfortable using or eager to learn the latest communications technologies to make creative graphics, podcasts, videos, social media graphics, brochures, PowerPoint templates, etc. Able to use Canva, Photoshop or InDesign, amongst others.
  • Ability to multi-task in a fast-paced environment and re-prioritize as needed
  • Team player, positive and flexible attitude
  • Integer person with strong business ethics
  • Creative, proactive and resourceful personality

Offer

  • A permanent and full-time contract
  • Starting date: as soon as possible!
  • A competitive salary and comprehensive benefits package including luncheon vouchers, Eco vouchers, health insurance, pension scheme, full reimbursement of public transport costs, cell phone, laptop, parking facilities, homeworking possibilities, 26 holidays/year
  • Working hours: 38h/week, some flexibility will be required in order to attend events in the evenings or during weekends (but overtime will be recuperated)
  • Location: the offices are located in Woluwe-Saint-Lambert
  • A stimulating working environment in an organisation which genuinely makes a difference!
  • The opportunity to contribute to innovative, practice-changing medical research!

 

Customer and Logistics Assistant for medical device company

7 June 2022 by Elke Wellens

Our client is an international company specialized in medical devices.  For their human-sized office in Diegem (+/- 10 people), they are currently recruiting a Customer and Logistics Assistant.

Purpose of the role:

 Performing general customer service functions and assisting the Logistics Department with daily purchase orders expeditions & with inventory management.  Taking care of some general office management and administrative duties as well.  Working independently, with general supervision, and working as part of a small team (+/- 10 people).

Tasks & responsibilities:

Customer service

  • Setting up new/editing existing customer information in system
  • Keeping record of shipping costs per customer (cf. terms & conditions)
  • Updating price information in system
  • Answering/solving queries of customers (regarding orders, deliveries, invoices, etc.)
  • Liaising with colleagues in the US regarding potential invoice related questions and issues
  • Managing the insurance contracts, adding the necessary info in the database
  • Being the primary contact for incoming calls

Logistics service

  • Receiving and analysing customer orders
  • Preparing orders for transport (including UPS labels)
  • Preparing all necessary shipping & customs related documents
  • Keeping clients informed by email about the status of their order
  • Coordinating returns: sending loaners to clients in collaboration with Technical Service, liaising with repair company in US regarding defective machines/equipment, updating Salesforce, keeping customers informed regarding repair process, …

Inventory assistance

  • Tracking the movement of the products
  • Preparing inventory physical count spreadsheets and emailing them to US accounting team on the last day of each month
  • Ensuring all shipments have been posted and invoiced out of Belgium
  • Reconciling physical count of inventory in Belgium to shipments/invoices posted through accounting software
  • Preparing inventory adjustments/transfers
  • Assisting the team with inventory reconciliation

Office management

  • Ordering office furniture & equipment, kitchen & general office supplies
  • Handling various vendor contracts (office plants, Nespresso, etc.)
  • Liaising with building owner regarding building/technical/office environment related issues

General

  • Monitoring and entering the banking activities, being the first contact for the bank
  • Assisting with the preparation and coordination of the audit process (if and when necessary)
  • Coordinating & communicating relevant documentation to external Accounting Firm
  • Claiming/requesting official documents at various institutions and banks

Qualifications – technical skills:

  • You ideally have a Bachelor’s degree in Administration/Office Management/Languages/Logistics/…. or you are equivalent by experience
  • Minimum 1 year of experience in a customer service/logistics/supply chain role or in an administrative/general support role
  • Fluency in French and English (oral and written), Dutch can be a plus
  • Knowledge of/experience with Salesforce and Sage 300 software (or another accounting software) can be an asset
  • Knowledge of Microsoft Office, in particular: Outlook, Word, Excel skills

Soft skills:

  • Ability to work with a lot of attention to detail & accuracy
  • Excellent interpersonal and customer service skills: ability to communicate with clients, partners, senior staff, suppliers and other external parties
  • Strong problem analysis and problem-solving skills
  • Capacity to work independently as well as part of a team
  • Aptitude to cope and work effectively under pressure and with sometimes multiple or conflicting demands/priorities
  • Resourceful and positive attitude; ability to adapt to different situations and personalities
  • Flexible, hands-on and helpful personality; ability to work in a small team

Offer:

  • Permanent and full-time contract
  • Starting date: as soon as possible
  • Working hours: 40 hours/week
  • Competitive salary package, including luncheon vouchers, health insurance, group insurance, pension plan, sports vouchers, parking, electrical bike, …
  • A role in which you will receive the necessary training and guidance at the start and where you can gradually acquire more responsibilities.
  • The opportunity to join an innovative medical technology company and to work with very nice colleagues in superb offices in the Diegem/Zaventem area.

Senior Director – Global Growth

30 May 2022 by Agnès Guilloux

Our client is an international federation operating in the field of sustainable development. Their main mission is to offer a wide scope of services to their members, ranging from monitoring EU legislation developments to enhancing the exchange of best practices through the organisation of workshops and conferences. They are located in the city centre of Brussels and count +/- 70 staff.

They are today looking to recruit the Senior Director for the global growth department (+/- 20 staff worldwide):

Purpose of the role

Responding directly to the Secretary General of the association, the Senior Director will be responsible to lead and manage the development of the Global Growth offices, and to coordinate their activities and their administration.

The Senior Director will be part of the Executive Committee.

Main responsibilities will be

  • Defining and implementing the global growth strategic plan, roadmap and KPI to reach the organisation objectives.
  • Supervising the development and the implementation of the business plans (market segmentation, growth approach, partnership, etc.) of all +/- 12 offices outside Europe.
  • Leading, coaching and developing a strong Global Growth team of highly qualified experts, specialists, and managers, with performant ways of working and encouraging collaboration among its team, to ensure the smooth running of the department.
  • Managing the department’s budget and the Human resources in compliance with the company Bylaws, Internal Rules and the Delegation of Powers given by the Secretary General under the supervision of the Executive Boards, to better implement the work programme in collaboration with the Finance Director, People Management Director and Secretary General’s Office.
  • Evaluating and measuring the realization of the business plans
  • Responsible for the coordination of the knowledge development outside Europe notably through the Centres of Excellence, with the Senior Directors ‘Knowledge and Innovation’ and ‘Strategy’.
  • Collaborating with the rest of the Management Board to steer the organisation towards its ambitions

The ideal candidate should have the following profile

  • Education: Master’s Degree or equivalent through experience
  • Experience level: +/- 10 years at Director level in an international environment an ideally in the non-for-profit sector
  • Relevant experience in the field of urban development, sustainable transport, smart cities and in a project management role
  • Experience in managing a geographically dispersed team
  • Cultural sensitivity is a must: understanding of the cultural differences between regions and ensuring that team members feel included
  • Excellent written and oral command of English (C2)
  • Clear, effective communication at all levels
  • Capacity to deal with ambiguity and to demonstrate diplomatic skills
  • Skills in knowledge management, process design and stakeholder management
  • Self-starter, relationship builder, initiative thinker
  • Leadership skills, ability to steer change
  • Coaching and people development, capacity to build a global vision and to adjust it to regional realities
  • Skills in financial and HR management
  • Negotiation and influencing skills
  • Capacity to travel at least once a month (for 2/3 days)

Offer

  • Starting date: ASAP
  • A permanent, full time contract or a freelance contract
  • A competitive salary with a complete benefits package including luncheon vouchers, health, and group insurance, 100% reimbursement of transport costs, homeworking (at least 2 days/week), discretionary bonus
  • Location: the company is located in the city centre of Brussels and is therefore reachable by public transport. However, the job holder can be located anywhere in the world. In this case, they will be expected to travel to Brussels once or twice a month
  • This is a unique opportunity to join a fast-changing organisation and a truly multicultural environment
  • The opportunity to work in an environment that truly makes a difference (sustainable development)

Management Assistant for a high-profile environment – English/French

25 May 2022 by Agnès Guilloux

Our client is a high profile, human-sized company in the consulting sector. Their offices are located in central Brussels and are therefore very accessible by public transport. They are currently recruiting a diligent individual to work as part of their Investment Department and to assist a Partner and his team. The job holder will also team up with 2 other Assistants

Job description:

  • providing support to a Partner, a Principal, and a small team
  • complex and time-consuming diary management (using Outlook)
  • organising numerous meetings and business trips (mostly in Europe)
  • participating in the organisation of several Committee Meetings/year, preparing board packs for the meetings
  • handling the incoming and outgoing mail
  • handling e-mails
  • preparing expense reports
  • handling incoming calls, filtering calls when appropriate, taking messages
  • gathering and sending key information on various topics to multiple stakeholders
  • having regular phone contacts with high-profile external partners
  • varied administrative duties including filing, photocopying, etc.
  • teaming up with 2 other Assistants, sharing information with them, backing up each other

Profile:

  • The ideal candidate holds a Bachelor in Office Management or Languages
  • You are perfectly fluent in English (C2) and have a very good level of French (B2/C1)
  • You possess +/- 3 years’ experience in a similar role and in a similar environment
  • You are extremely precise, rigorous, organised, with a genuine eye for detail
  • You are computer literate and possess very good skills on Outlook
  • You are a good team player (as you will be teaming up with other Assistants) and have good interpersonal, communication and diplomatic skills
  • You are flexible in terms of working hours as you will be working in “shifts” with your colleagues
  • You are extremely discrete
  • You are energetic, stress resistant, sharp, proactive and enjoy working in a fast-paced environment

Offer:

  • A full time & permanent contract
  • Starting date: as soon as possible!
  • A very competitive salary and very comprehensive benefits package including: luncheon vouchers (€8,00), health insurance (including ambulatory and dental), group insurance, pension plan, full reimbursement of transport costs, a yearly discretionary bonus, 23 holiday days
  • Working hours: the working week is 37h30 with 1 day of homeworking/week
  • Working schedules: the secretariat is open from +/- 8.30 am until 7.00 pm so the 3 Assistants organise themselves to cover this schedule
  • Location: the company is centrally located and is therefore easily accessible by public transport
  • The opportunity to work in a quality oriented, corporate environment in superb offices in the city centre of Brussels and in a closely-knit and kind team of professionals!

 

 

Head of Finance, HR & Administration for a high-profile European think tank

23 May 2022 by Agnès Guilloux

CERRE is an internationally known though, human-sized think tank (+/- 10 staff in the secretariat plus 25 networked, senior academics) providing original analyses and policy recommendations on the regulation of the tech, media, telecom, energy and mobility sectors. Its 50+ prestigious membership list includes global corporations, regulation authorities and universities from Europe, the US and China. Its offices are located close to the Bois de la Cambre/Ter Kameren and are therefore easily accessible by public transport. The organisation is experiencing a significant growth and is recruiting, at a senior level, a Head of HR, Finance & Administration to strengthen the team. This is a newly created position for a dynamic, solution-oriented, all-round manager. A successful job holder will rapidly develop towards a Chief Operations Officer’s position.

Purpose of the role

Reporting to the Director General, the Head of Finance, HR &Administration will oversee and coordinate the general operations of the structure with a specific focus on:

  • HR: handling personnel administration, being the contact person for the staff for all HR-related questions/issues, improving and creating processes and procedures in order to comply with legal requirements and best practices, and to develop an HR culture, overseeing the employee life cycle (incl. assessments, training, career development, etc.)
  • Finance: preparation of the yearly budget; setting-up and implementation of cost control processes
  • Administration: overseeing all administrative activities, improving, and developing efficient internal processes, relations with members’ administrative staff and with external vendors/suppliers; overall coordination of the think tank’s work programme and activities,

Given the relatively small size of the organisation, this role includes many operational duties and ad hoc requests and therefore requires a flexible and hands on attitude.

Job description:

HR activities

  • Defining job descriptions
  • Defining and handling recruitment strategies and processes, recruitment, collaborating with external partners when necessary
  • Being the contact person for the staff, answering their queries
  • Managing personnel administration (e.g., payroll in collaboration with the social secretariat, employment contracts, etc.)
  • Developing procedures for assessments, training, and career development
  • Developing an HR culture (e.g., initiating social activities in the office in order to enhance a sense of belonging), developing procedures to comply with legal requirements (health and safety, work regulations, homeworking policy, etc.)

Administrative responsibilities

  • Handling incoming collaboration contracts from potential members
  • Preparing contracts
  • Clarifying legal aspects with external law firms
  • Handling and developing general administrative procedures, ensuring that they are properly abided to by all staff

Financial responsibilities

  • Assisting the Director General in the preparation of the yearly budget
  • Analysing costs, proposing cost cutting measures when possible
  • Preparing accounting files for the external accountants (with the executive assistants)
  • Negotiating with suppliers, rationalising order procedures

Profile:

  • The ideal candidate has 10 years’ experience in a similar role (Office Manager, Operations Manager, Administration Manager, etc.) and in a similar environment (small to medium-sized think tanks, lobhies, public affairs consultancies, trade associations)
  • You have an excellent level of English and French (spoken and written)
  • You possess very good skills on MS Office (Word, Excel, Outlook)
  • You have excellent communication and interpersonal skills
  • You are figure minded rigorous with a genuine eye for detail
  • You have a sense of initiative and the ability to make relevant suggestions to improve existing processes and to create new ones when appropriate
  • You are a genuine all-rounder with a hands-on approach
  • You have convincing skills and are solution oriented
  • A hard worker, you thrive on setting objectives for yourself and to reach them in order to help the development of the organisation

Offer:

  • A permanent and full-time CDI or an independent’s contract
  • Starting date: ASAP
  • A very competitive compensation package
  • The opportunity to work in a quality oriented and intellectually stimulating environment in very nice offices!
  • This is a newly created position and as such its content will be developed in time

 

 

 

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