For one of our clients, a non-profit organisation located in the city centre of Brussels, we are currently recruiting a diligent Finance & HR Coordinator.

Purpose of the role:

This is a key role within the organisation.   U will be the right hand of the Director and u will be collaborating closely with the Accountant and with the HR team (2 people).  Your will have responsibilities in 2 important areas: Accounting/Finance & HR.   Additionally, you will also follow up on specific files and projects (e.g. contracts with key suppliers, insurance files, implementation of new IT tools, GDPR, …)

Job description:

Accounting/Finance:

• Following up on the daily accounting process in collaboration with the accountant (via BOB software)
• Preparing the yearly budget for the organisation in collaboration with the Director
• Monthly follow up of the revenue/expenditure and the status of the yearly budget
• Checking, approving and executing payments (suppliers’ invoices, expense notes, fees for organisations/partners related to joined activities) on a weekly basis via Isabel
• Final check and payment of salaries, holiday pay, company tax, social security charges, etc. (in collaboration with HR team)
• Managing centrally the cash for the petty cash needed in different departments
• Managing the several bank accounts and acting as the single point of contact for the different banks
• Managing the credit cards
• Handling the advance payments to employees travelling abroad for specific projects
• Managing the Isabel-signature for online payments, as well as the certificate itself
• Handling salary and cost simulations in case of new recruitments (in Excel)

HR-related responsibilities:

• Representing the company in the Health & Safety Committee
• In collaboration with the HR team: checking and following up on all sorts of declarations and administrative formalities (DMFA, BELGOTAX, social security, company tax, pension plan, …)
• Managing the user rights for the online databases and applications used for the above mentioned activities
• Actively following up on the changes in social legislation and labour law (via newsletters, trainings, etc.)
• Steering changes in the organisation’s work rules/labour regulations
• Preparing career development plans, lists for promotions, salary grid adjustments, etc.
• Following up on the holiday planning
• Following up on employees’ well-being at work in collaboration with the HR team and with the Health & Safety Advisor
• Answering questions of employees on specific topics (salary & extra-legal benefits, holidays, well-being at work, career planning, training possibilities, etc.)

Managing specific files and projects:

• Main contact person for all insurance files
• Main contact person for the supplier of the luncheon and gift vouchers
• Managing the pension fund, following up on pension entitlements
• Managing the telecommunication subscriptions (landlines, mobile phones, …): monitoring call & data usage, managing SIM-cards and all the different data packages offered by the telecom provider, making temporary adjustments in the mobile phone contracts for employees travelling abroad)
• Handling all contacts with SNCB, STIB, TEC, De Lijn with regards to employees’ subscriptions (third-party payer scheme)
• Preparing and following up on specific projects (in collaboration with the Director), e.g. purchasing of new software, digitalisation processes within the HR or Accounting Department, GDPR adjustments, etc.
• And much more!

The ideal candidate has the following profile:

• Ideally a Master’s Degree in Economy, Management or Finance (if possible with option HR)
• Minimum 10 years of relevant experience in roles where a certain expertise was built in the field of Finance/Accounting and HR. Experience as an Office Manager or Financial/Administrative Coordinator in any type of sector (not necessarily within non-profit) can be interesting also.
• Fluency in Dutch (oral and written) with a very good level in French
• Some knowledge of Belgian social legislation and labour law is an asset for this role, as well as knowledge of some basic accounting principles
• IT literate: experienced Word, Excel (very good level!) and Outlook user, knowledge of various online applications and databases, familiarity with BOB Software and Isabel is a plus
• Strong communication and interpersonal skills, capable of representing the company towards third parties
• Friendly & compassionate with very good listening and counselling skills
• Precise, punctual and highly organised with a good focus
• Analytical and figure minded
• Autonomous & methodical, you can operate well within an agreed framework, you respect deadlines and you are accountable & responsible
• Discrete and diplomatic, able to handle very sensitive and confidential information
• Respectful, calm and poised but you can also be convincing and persevering when needed
• Positive & proactive, able to come up with creative & constructive solutions
• Integer & reliable
• You enjoy working in team and you wish to make a long-term commitment with your next employer

Offer:

• An open ended employment contract
• Starting date: November/December 2019
• A salary in line with the non-for-profit-sector, luncheon vouchers, group insurance, reimbursement of transport costs
• The company is very accessible by public transport and the offices are very pleasant
• A very respectful work environment, a company that offers job security and a good work/life balance!

Our client is a European market leader in the field of construction materials.  They have a strong local presence in most of the European countries and in Belgium they employ +/- 60 people.  Their Belgian office is located very close to Brussels (in the Meise area).  They are today looking to recruit a diligent Commercial Assistant who will offer administrative support to the Sales Department.

Purpose of the job

As a Commercial Assistant, you are of vital importance to the optimal functioning of the Sales Department.  Together with 2 colleagues, you will support the Sales Director and the Sales Managers in their daily activities.    You will prepare and follow-up on client offers and be in daily contact with the clients.

Job description

• Taking care of incoming phone calls including responding to routine questions, taking messages and redirecting callers
• Preparing and sending offers to B2B clients (based upon the technical specifications provided by the Sales Managers)
• Following up on the offers, answering questions of clients, making sure relevant documents are signed, etc.
• Updating price list
• Updating and managing internal databases
• Preparing all sorts of documents, presentations and reports
• Organising and preparing internal meetings, following up on action points
• Organising product-related trainings with clients (invitations, attendance list, agenda, planning of the trainers/engineers, training material, catering, …)
• Handling ad-hoc requests for the Sales Director (e.g. scheduling a meeting, researching information, preparing specific reports, etc.)
• Performing any other assigned administrative projects as requested by the sales team

Profile         

• You ideally hold a Bachelor’s Degree in Office Management, Management Assistant, Languages, Marketing, Communication or in any related field
• You have minimum 3-5 years of experience in a support role, ideally in a Commercial/Sales Department. Experience within the construction sector or at an engineering consultancy would be an asset.
• You have excellent verbal & written skills in Dutch, French and English. The company has an HQ in Germany so an operational level in German is a plus.
• You have a very good command of the MS Office package (Word, Excel, Outlook) and you enjoy learning new software/applications. A good knowledge of SAP is a strong asset.
• You work thoroughly with an eye for detail and with a focus on the results to achieve
• You have a service-oriented and proactive attitude which leads to a high client satisfaction internally and externally
• You have excellent organisational skills which enable you to multi-task and to prioritise efficiently
• You enjoy working in team but you are also able to work autonomously and take initiatives
• You have a positive and dynamic personality

Offer

• A permanent contract
• Starting date: to be discussed
• A competitive salary
• Fringe benefits include luncheon vouchers, health insurance, group insurance, laptop, mobile phone, flexitime
• The opportunity to work in a stable and high-quality company which offers interesting learning opportunities and where you can work in a very positive atmosphere!

Our client is an international law firm with numerous offices worldwide. Their Brussels office is located in the city centre and is therefore very accessible by public transport (Louise area). Their human-sized and easy-going team (40 staff) is currently looking for a talented Business Development & Marketing Coordinator.

Purpose of the job :

You will be joining an enthusiastic team of business development & marketing professionals located in different offices in Europe.  You will be supporting the Brussels office in various coordination and reporting tasks and on key client activity.   You will also be working closely together with other members of the marketing team to support various firm-wide global initiatives.

Job description:

• Assisting the Country Managing Partner with various requests and interests, analysis of the relevance of the proposals
• Assisting with the preparation of legal directory and awards submissions (i.e. tracking deadlines, preparing submission templates, formatting submissions, maintaining spreadsheets to the track progress)
• Assisting with proposals & pitches (for the Brussels team but also for regional teams, including contributing to  multi-regional & global proposals)
• Gathering, assembling and managing the content for pitches and other marketing materials, including maintaining experience lists for the different practices
• Coordinating, where appropriate, the trophies, awards, recognition plaques
• Preparing draft texts of internal announcements (client alerts, major instructions, client victories)
• Coordinating and contributing to the writing and publication of articles by the Brussels team lawyers in relevant press, journals or social media channels
• Drafting and updating marketing materials, including web content and other collateral, to support various marketing initiatives (deal and case lists, biographies, awards/rankings, newsletters and client alerts)
• Working closely with the events team to plan, execute and follow up on internal and external events
• Tracking event opportunities in the market for fee earner networking and sponsorship, while managing any event potential sponsorship undertaken
• Assisting during in-house client seminars and trainings; arranging lawyers’ attendance and participations at relevant conferences
• Acting as an Information Officer (in collaboration with a colleague in Brussels): producing daily digests of business news, maintaining the library, organising online subscriptions, performing legal & business research work, keeping Brussels lawyers up to date on legal/policy/cases/market/key client developments, etc.
• Other possible projects: diversity & inclusion initiatives, GDPR aspects for marketing, etc.

Profile:

• Relevant Bachelor or Master Degree (e.g. Business Management, Marketing, …)
• Excellent command of English (oral & written), knowledge of French and/or Dutch can be an asset
• Excellent written, editing and verbal communication skills
• Minimum 5 years of experience in Business Development/Marketing, preferably in a professional services/partnership environment (legal, management consulting, Big 4, …)
• Very good knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Able to act as an ambassador by being professional in outlook, attitude and appearance
• Ability to work to short requests and project deadlines in a non-directive environment, prioritising tasks where appropriate and ensuring complete ‘follow through’ on operational issues
• Methodical approach to work with a strong focus on accuracy; flexible, detail oriented and quality focused
• A willingness to learn, be adaptable and comfortable with changing priorities
• Can demonstrate initiative and the ability to be proactive, anticipating needs
• Able to exhibit a positive attitude, interact effectively at all levels and establish effective working relationships across regional & practices lines; good team player
• Trustworthy with sensitive and confidential information
• Able to exercise tact and diplomacy in an organisational setting

Offer:

• A permanent contract
• Starting date: as soon as possible!
• Working hours: 9am-5.30pm or 9.30am-6pm with occasional overtime
• A competitive salary and comprehensive benefits package including luncheon vouchers (€8,00), health insurance, 100% reimbursement of transport costs, 23 holiday days
• Varied & challenging role within an international and dynamic working environment where there is room for initiative & personal growth
• The opportunity to work in a quality oriented, corporate & very international environment in the centre of Brussels!

Our client is a human-sized firm (+/- 20 staff) of management consultants. They are located in the Louise area in Brussels. They are today looking to recruit a diligent Accountant to work alongside the CFO.

Job Description:

• Creation of suppliers in the software (Adfinity)
• Controlling the invoices and associated documents before booking them in the system
• Handling an average 100 purchase invoices/month
• Scanning invoices for approbation, getting approval from the decision makers, follow up of the approval
• Booking purchase invoices
• Controlling original receipts of expenses, following up their approval
• Booking expenses in Excel
• Preparation of the monthly consolidation of the various legal entities
• Creation of the general accounts in the software
• Following up fixed asset, numeration, following up the inventory list
• Following up depreciation files
• Calculating and booking monthly depreciations
• Calculating and booking monthly accruals and reversal expenses/income
• Handling monthly VAT declarations
• Preparing annual accounts
• Handling annual VAT customer listing
• Handling annual 281.50 sheets
• Recovering of foreign VAT
• Booking salary-related invoices
• Booking statements
• Handling end of the month reconciliations
• Preparing sales invoices
• Booking sales invoices
• Preparing payments
• Sending files of payments to the bank
• Booking financial statements
• Creating project sheets in the software
• Handling weekly project trackers using advanced functionalities of Excel (pivot tables, Vlook up, etc.)
• Monthly reconciliation of project trackers
• Monthly treasury report
• Monthly project cost report per vendor
• Handling the accountancy for the management companies: ensuring that documents are sent to the fiduciary company, ensuring that the fiduciary company performs the requested tasks on the set date
• Preparing sales invoices for management companies

Profile:

• You hold a Bachelor in Accounting
• You have at least 3-5 years of experience acquired in a similar role
• You are fluent in French with an operational level of English
• You have an excellent knowledge of Excel, including of the advanced functionalities (pivot tables, macros, Vlook ups, etc.)
• You have an operational knowledge of an accounting software such as Adfinity or BOB
• You are extremely rigorous, accurate and reliable
• You have a strong eye for detail
• You are resourceful and dynamic with very good communication skills
• You are positive and team minded

Offer:

• A permanent, full time employment contract
• Starting date: ASAP!
• A competitive salary with fringe benefits including luncheon vouchers, Eco cheques, group and health insurances, 26 holiday days (the working week is 38h00), a discretionary bonus
• Location: the company is located in the Louise area and is therefore reachable by public transport
• The opportunity to work in a dynamic, human-sized company with a flat hierarchy and a start up business culture!

Our client is a fast-growing and innovative company specialised in project development within the real estate sector. Their offices (+/- 10 people) are located in 1180 Brussels close to a train station.  They are currently looking for an experienced Accountant to be in charge of all the accounting/bookkeeping. This is a newly created position.

Purpose of the role

You will be working as part of a team of 4 (CFO, Financial Controller & Accounting Assistant). You will be in charge of importing all the accounting, which is currently outsourced to an accountancy firm. You will monitor this important transition phase and will eventually become responsible for all the accounting of the company. This period of hand over will last between 3 to 6 months. At the end, you will be fully autonomous and responsible for the accounting of the +/- 20 legal entities of the company.

Job description

• Managing the accounting of all the companies of the group, including its subsidiaries
• Approving invoices, encoding them in the system, handling payments and confirming entries (digital scanning via Exact Online)
• Bookkeeping, VAT returns, company and individual tax declarations (together with the social secretariat)
• Preparation of month/term/year end closing, closing of accounts, accounts entries and all tax documents (reports of General Assemblies, specific tax sheets such as 281.50, etc.)
• Preparing P&L
• Coordinating the configuration of suppliers and clients in Exact Online in order to ease the issue of sales invoices and purchase payments
• Ensuring that suppliers and clients invoices are paid on time, handling banking reconciliations so that the cash flow can be properly monitored
• Preparing the documents necessary to the reporting, to the requests of Drawing Rights and to equity requests
• Liaising with the external Auditor, preparing the necessary documents requested, answering his questions, ensuring that the internal control processes are met and are regularly improved
• Participating in the procedures linked to the creation of new legal entities: registering the companies at the BCE, to the VAT authority and to the social secretariat, opening of new bank accounts, liaising with the notary (e.g. registering rights, financial warranty, etc.), initiating the Codabox and configuring the new companies in Exact Online
• Ensuring that all the documents are ready for the yearly audit (financing contracts, financial advances, sales deals, interest calculation, etc.)
• Monitoring and complying with the accounting and tax obligations. Enhancing the management of the companies for which you handle the accounting
• Supervising the administrative, banking and accounting procedures, in order to ensure that the financial department is fully operational and that the departmental projects smoothly run through (together with the Accounting Assistant)
• Being the SPOC for accounting issues/questions
• Handling the controls by the VAT authority
• Proactively advising the CFO for all accounting and tax matters or changes that could have an impact on the functioning of the companies (e.g. anticipating advanced payments)
• Ensuring inter-company invoicing on a monthly basis and according to on-going projects
• Preparing sales invoices together with the Financial Controller, supervising the sending of sales invoices, the follow up of payments and the reminders
• Together with the Financial Controller, ensuring the monitoring and the management of credit due dates (extension or reimbursement), needs of banking drawings, needs of capital, transfer of cash between accounts, calculation of interests, depreciations. Ensuring that these elements are properly registered in the accounting system
• Participating in the improvement of tools currently in use, making suggestions to improve the efficiency of the accounting procedure in order to ensure the quality of the reporting

Profile

The ideal candidate has the following profile:

• Bachelor in Accounting, a relevant Master’s degree is a plus
• Perfectly fluent in French (written and spoken) with a passive knowledge of Dutch
• A diploma of Chartered Accountant is an asset
• Minimum 7 years experience in an Accountancy firm or in a similar role within an SME, which operates at national and international level
• Knowledge of Exact Online or of a similar system
• Knowledge of Lyanthe is an asset
• Very good knowledge of accounting and tax rules
• IT Literate, especially on Excel
• You are autonomous, rigorous and proactive
• You like the exchange of know how, you like to communicate, share best practice and have a good team spirit
• You are tenacious, a true all rounder, have good organisational skills and know how to prioritise
• You are motivated, stress resistant and run the extra mile
• You are involved, enjoy taking initiatives and making suggestions in order to improve your way of working
• You are eager to learn and develop your knowledge in accounting, tax, law, etc.
• You possess some knowledge in the field of property development, ideally of its accounting specificities and you are keen to develop your knowledge of the sector

Offer

• A full-time and permanent contract
• A freelance status is possible
• Ideal starting date: ASAP!
• Working hours: 38h/week
• Attractive salary and benefits package
• Location: 1180 Brussels (Uccle/Ukkel), accessible by car, train, tram or bus
• A dynamic and stimulating working environment where entrepreneurship and initiative is encouraged!

Our client is a fast-growing and innovative company specialised in project development within the real estate sector.  Their offices (+/- 10 people) are located in 1180 Brussels close to a train station.  They are currently looking for a diligent assistant who will be responsible for the office management and who will assist the 2 managing directors and the finance department in their daily activities.

Job description

Finance & legal support and general administrative duties (60% of the role)

• Handling incoming & outgoing mail and e-mails
• Registering accounting-related documents in the internal system (scanning invoices, bank statements, VAT
• Filing (on paper & electronically) of relevant legal & financial documents
• Following-up on the approval process of invoices & payments
• Preparing payments (suppliers’ invoices, VAT payments,  salaries, …)
• Preparing sales and intercompany invoices
• Handling the payroll administration and the administration related to the extra-legal benefits (for 3 employees) in collaboration with the social secretariat
• Following-up on subside files (following the correct administrative procedure, liaising with  administrative institutions, …)
• Handling insurances: liaising with the broker, following-up on expiration dates, preparing and sending documents, …
• Following-up on contracts and addenda : checking expiration dates, handling renewals, etc.

Office management & support to the managing directors  (20% of the role)

• Welcoming visitors, handling incoming calls, agenda and travel management
• Ordering office & kitchen supplies for the office & the meeting rooms, managing the smooth functioning of the office environment (e.g. changing cartridges, making sure office material & equipment is quickly repaired in case of technical issues, etc.), liaising with suppliers, etc.
• General administrative duties (updating contact lists, sending registered letters, filing documents, …)
• Organising small events such as a staff party, office drinks, a banquet, etc.

Support to the Operations Department (20% of the role)

• Preparing files and liaising with the notaries to send or obtain certain documents, e.g. property acts, provisional sales agreements, soil certificates, environmental permits, etc.
• Property/rental management: preparing contracts, liaising with the syndic, handling indexations of rent,  calculating charges, sending reminders if necessary, etc.
• Liaising with the buyers
• Scanning & copying documents, handling translations, sending mailings

Other tasks (occasionally)

• Preparing presentations
• Conducting market research
• Managing the external communication for the company: communications and advertisements on LinkedIn & other social media, updating the company’s website, managing the advertisements on Immoweb, etc.
• Assisting with digitalisation projects: identifying possible new digital tools and analysing their added value, working out a implementation strategy, improving the efficiency of existing tools, etc.

Profile

The ideal candidate has the following profile :

• Bachelor’s Degree in Office Management, Management Assistant, Accounting, Languages, …
• Excellent level in French, operational level in Dutch and English
• Approximately 5 years of experience in a similar role, ideally within a smaller company
• Experience within real estate or property development can be a real asset
• Analytical and figure-minded person, previous experience within a finance or accounting department can be an asset
• Computer literate (Word, Excel, …), you will be working with Apple/Mac in this role.  Experience working with financial/accounting software (Exact, AFAS, SAP, Oracle, …) can be an asset.
• Strong communication skills (oral + written)
• Organised and efficient, able to set clear priorities
• Resourceful, service-minded and “can do”- attitude
• Dynamic and curious person, not afraid to ask questions, to take initiatives ad suggest improvements of existing procedures
• Good team spirit, motivated to work in a smaller team

Offer

• A full-time and permanent contract
• Ideal starting date : September 2019
• Working hours : 38h/week
• Attractive salary and benefits package
• Location : 1180 Brussels (Uccle), accessible by car, train, tram or bus
• A dynamic and stimulating working environment where entrepreneurship and initiative is encouraged!

Our client is an international group, distributing a wide range of technical equipment and tools for saunas and hot tubs. They exclusively work with wholesalers (B2B). Their Diegem office (headquarters and stock) is responsible for the Benelux market and counts 15 employees. They are currently looking to recruit a diligent Regional Inventory Manager, whose role is at the crossroads of suppliers and clients.

Job description:

• To check the stock on a weekly basis, to follow up stock level and anticipate both excess of stock and out of stock situations
• To determine the purchase budget (weekly and monthly basis)
• To check, complete and confirm orders (use of PO numbers)
• To regularly assess sales relations with suppliers (volume of sales, objectives per product and product range, quality of supplies)
• To organise and plan orders, to confirm orders
• To encode orders in the system: PO, supplier codes, quantity, product references, prices, etc.)
• To check delivery dates and suppliers invoice
• To liaise with suppliers by phone or e-mails: to solve issues arising from discrepancies between price at order stage and price on invoice, liaising with suppliers if delivered goods are damaged, in case of late delivery, etc.
• To liaise with suppliers based in several continents
• To mostly work on Excel, using the advanced functionalities such as V and HLook ups, filters, pivot tables etc.
• To work on the internal IT system, extracting data in order to analyse orders, prices (forecasted costs Vs. invoices), suppliers and optimise the processes
• To participate in the preparation of the yearly brochure: to gather all the new price for the next year from suppliers, to gather the references of all the products, to check all the references, to transfer valid information to the CEO, within a specific time frame, in view of the brochure preparation

Profile:

• You ideally hold a relevant Bachelor such as Logistics, Accounting, etc.
• You have 4 to 6 years experience in a similar role, i.e. in a role involving extensive use of Excel, handling purchases or procurement and closely working with suppliers in a B2B environment
• You are fluent in English and French (written and spoken), Dutch is a plus
• You are IT minded and are very proficient on Excel
• You have good listening skills, which allow you to learn fast
• You are genuinely figure and detail oriented
• You are extremely accurate and you spontaneously double check everything in order to deliver faultless work
• You have very good communication skills and can build good relationships with your external and internal partners (suppliers, colleagues, etc.)
• You are team minded and have a collaborative approach
• You are a true all rounder and are resourceful
• You are flexible (occasional travelling in Europe)

Offer:

• A permanent and full time contract
• Starting date: as soon as possible!
• A competitive salary and benefits package
• Working hours: 38h00/week: 8.30 am-12.30 pm and 1.30 pm-5.30 pm (Monday to Thursday) and until 3.30 pm on Fridays
• Holidays: 20 days/year + office closed between Christmas & New Year
• Location: the offices are located in an industrial park in Diegem, parking provided, De Lijn buses nearby, 1 km from nearest train station

 

Our client is a small, international law firm located in central Brussels and therefore very accessible by public transport. They are currently recruiting a diligent individual to assist 1 Partner and 1  lawyer.

Job description:

• diary management
• coordinating travels & accommodation, preparing detailed travel itineraries
• organising internal and external meetings
• preparing client letters
• monitoring incoming emails and ensuring a timely follow-up
• some reception duties: welcoming clients and visitors, handling deliveries
• formatting all sorts of legal documents
• drafting letters and legal documents
• coordinating time sheets, expense notes and billing
• handling incoming calls, filtering calls when appropriate, taking messages
• ordering lunches
• having regular phone contacts with high-profile external partners (including clients)
• some office management duties: ordering new office supplies, liaising with suppliers, etc.
• varied administrative duties including filing, scanning, photocopying, etc.

Profile:

• The ideal candidate holds a Bachelor in Office Management or Languages
• You have a fluent level in German and English (both oral and written). Knowledge of French and/or Dutch can be an asset.
• You possess 2-5 years of experience in a similar role and ideally in a similar environment
• You are computer literate and possess advanced skills in MS Office
• You are extremely precise and rigorous, with a genuine eye for detail
• You are highly organised and able to set priorities
• You are proactive & solution oriented and you always apply common sense
• You are a good team player and have good interpersonal, communication and diplomatic skills
• You are flexible and extremely discrete

Offer:

• A permanent contract
• Starting date: as soon as possible!
• A competitive salary and comprehensive benefits package
• International working environment, very nice team to work in!

Our client is a high profile, human-sized company in the consulting sector. Their offices are located in central Brussels and are therefore very accessible by public transport. They are currently recruiting a diligent individual to work as part of their Investment Department and to assist, together with another Assistant, a team of 7 Executives.

Job description:

• diary management (using Outlook)
• organising meetings and business trips (mostly in Europe)
• organising several Committee Meetings/year, preparing board packs for meetings
• handling the incoming and outgoing mail
• handling e-mails
• drafting letters
• preparing expense reports
• handling incoming calls, filtering calls when appropriate, taking messages
• preparing complex PowerPoint presentations for various strategic meetings
• researching information on various topics
• drafting documents using MS Office
• having regular phone contacts with high-profile external partners
• varied administrative duties including filing, photocopying, etc.
• teaming up with another Assistant, sharing information with her, backing up each other

Profile:

• The ideal candidate holds a Bachelor in Office Management or Languages
• You are perfectly fluent in English & French (written & spoken)
• You possess 3-4 years experience in a similar role and at similar level
• You are extremely precise, rigorous, organised, with a genuine eye for detail
• You are computer literate and possess very good skills in MS Office (Word, Outlook, Excel and PowerPoint)
• You are a good team player (as you will be teaming up with another Assistant) and have good interpersonal, communication and diplomatic skills
• You are flexible in terms of working hours as overtime will occur
• You are extremely discrete

Offer:

• A full time & permanent contract
• Starting date: as soon as possible!
• A competitive salary and very comprehensive benefits package including: luncheon vouchers (€8,00), health insurance (including ambulatory and dental), group insurance, pension plan, full reimbursement of transport costs, paid home internet connection, a yearly discretionary bonus, 23 holiday days
• Working hours: the working week is 37h30 but some overtime will occasionally occur in the evening (until +/- 7.00 pm). Also, the department requires some secretarial support between 8.30 am and 6.30 pm so the 2 Assistants will organise themselves in order to ensure that this time span is covered every day
• Location: the company is centrally located and is therefore easily accessible by public transport
• The opportunity to work in a quality oriented, corporate environment in superb offices in the city centre of Brussels!

Our client is a well-established, international company active in the travel industry.  They are currently recruiting a diligent Customer Care Officer to join their multilingual & multicultural team in Brussels (+/- 30 people).  Their offices are located in the centre of Brussels (easy to reach with public transport) and they employ +/- 100 people.

Job description

• Throughout the journey of the client, you ensure a diligent customer service, following up the situation and anticipating the client’s needs
• You monitor the social media
• You manage the client communication on the website, on apps, via text messages, etc.
• You advocate the client’s interests towards the Supervisor
• You are the point of contact between the department and the customer service concerning the exchange of information on social media, via the chat and on the telephone
• You liaise with the on-site teams in order to gauge the pulse of the situation in the stations
• You manage complaints, reimbursement and information requests from clients by phone, e-mail and snail mail
• You interact live with clients via the chat
• You are in charge of the administrative follow up of several products
• You escalate requests to the appropriate department
• You manage the social media account, you facilitate and monitor the exchanges. You create some content and manage the interactions with the clients
• You are based in the operational centre (4 days/week) and in the customer service department (1 day/week)

Profile

• You are fluent in the 4 following languages: French, Dutch, German, English
• You have a first relevant experience of +/-1 year (in a customer service/client relations role, ideally B2C)
• You have strong oral & written communication skills: you are clear & articulate, you have a good elocution and you have strong writing skills (appropriate for social media communication)
• You possess good listening skills, you are able to show empathy towards your customers and you are very service & quality minded
• You can anticipate your clients’ needs
• You are dynamic and stress resistant (handling sudden emergencies, changing priorities)
• You have a positive attitude, an open mind-set, you are enthusiastic and motivated
• You are autonomous yet also genuinely team spirited
• You are analytical, rigorous and organised
• You are flexible in terms of working hours as you will be working in shifts and during weekends (on average during 2 weekends/month)

Offer

• Starting date: ASAP!
• A permanent, full-time contract
• A competitive salary with a very complete benefits package (including bonuses for working in shits/during weekends), luncheon vouchers, health and group insurance, benefits in kind, 37 holiday days
• Working hours: shift work, 6.00 am-2.00 pm and 2.00 pm-10.00 pm and 2 week-ends/month
• Location: the offices are located close to a Brussels train station and are therefore very accessible by public transport
• The opportunity to work in a truly international & multicultural environment, in a company, which is constantly evolving, and within a fascinating sector!