Our client is a human-sized (20 staff) European network of public administrations located in Brussels (Trône/Arts-Loi area). They promote the development of good practices in their fields of expertise through the exchange of knowledge and know how. They contribute to the European policymaking to improve citizens’ lives. In order to support their structural growth, they are today recruiting a diligent HR & Admin Officer. This is a newly created position, which could be a part time or full time.

PURPOSE OF THE ROLE

You will be the contact person for all HR and personnel-related matters. You will be responsible for implementing administration activities and the HR procedures of the company. You may also advise management on matters like pay negotiations, disciplinary and grievance procedures, equal opportunities policy and employment law.

You will also be responsible for office-related duties such as office management and the organisation of events.

You will closely work with the Head of Finance and will report to the CEO.

JOB DESCRIPTION 

Human Resources (+/- 70% of FTE)

• Processing payroll, salaries, and benefits (with social secretariat)
• Supporting the development and implementation of HR initiatives and systems
• Providing counselling on policies and procedures
• Being actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring process
• Being responsible for all HR procedures including managing staff leave, issuing contracts, etc.:

• Creating and implementing effective onboarding plans
• Supporting the management on all HR issues
• Maintaining employee records (attendance, etc.) according to policy and legal requirements
• Reviewing employment and working conditions to ensure legal compliance
• Organizing occasional team training and development

Administration

• Managing effective administration proceedings and dealing with general post and email enquiries
• Ordering stationery, furniture, equipment as required
• Ordering and paying for office material
• Ensuring the office is clean and tidy at all times, particularly for internal meetings
• Liaising with external providers as required
• Supporting the business support officer as required

Other Duties

• Representing the company at external meetings and conferences (occasional European travel)
• Developing good working relationships with Members and external stakeholders (EU institutions, NGOs, private organizations, national governments, etc.)
• This list of duties is not exhaustive and other tasks and responsibilities will be required of the post holder including any other duties commensurate with the post as requested by the CEO.

PROFILE

• Graduate degree level, ideally in a relevant field such as Business Administration, Psychology, Human Resources or Employment/Social Law
• Fluency (C1/C2) in English (written & spoken), and a professional knowledge (B2+) in French or Dutch
• Previous HR and payroll-related experience (+/- 3 years)
• Excellent organizational and communications skills
• Attention to detail (processing salaries & benefits)
• Capacity to professionally represent the company towards third parts
• Very good IT skills (MS Office)
• Ability to work autonomously
• Strong time management skills
• Ability to manage multiple tasks and excellent follow up skills both internally and externally

OFFER

• A permanent contract
• This position can be done on. Part time ( 3 or 4 days/week) or full time
• Starting date: as soon as possible!
• A salary in line with the non-for-profit sector
• A benefits package including luncheon vouchers, health insurance, additional holiday days
• Working hours & organisation: 38h00/week, 1 day of homeworking/week
• Location: the offices are located in the Trône/Arts-Loi area and are therefore very easily accessible by public transport
• The opportunity to join a well-respected multicultural European network working for a more inclusive society and who supports its staff in their professional development

Our client is an international federation representing the interests of its members towards the EU institutions. Their human-sized and multinational office (+/- 12 people) is located in the Arts-Loi area. They are currently experiencing a significant growth and are currently looking to recruit a diligent HR & Office Manager on a permanent contract basis. This is a newly-created position

Purpose of the role

 You will have 4 main areas of responsibilities in this role: HR Coordination, Operations Management, Financial Administration & PA to the Secretary General.  You will supervise one person and report to the Secretary General and his Deputy.

Job Description:

 HR Coordination (60%)

• Coordinating payroll: being responsible for the payroll process, liaising with social secretariat
• Personnel Administration: handling all administration related to hospitalisation & invalidity insurance/pension scheme/etc., managing/updating personnel records
• Recruitment: launching and coordinating recruitment processes, liaising with external partners, preparing offers and employment contracts, coordinating induction programme for new employees
• Handling “INs & OUTs”: administrative/legal follow-up in case of arrival/departure of employees
• Performance Management: steering the whole appraisal process twice/year, ensuring the follow up of action points and decisions taken during the appraisals (salary increases, training needs, etc.)
• Social Legislation & HR Policies: handling all matters related to social legislation, updating/working out labour regulations & HR policies, keeping management informed about new tax/legal regulations on labour &  employment, liaising with local authorities & institutes (e.g., ONSS/RSZ, Mensura, etc.), being the SPOC for employees, answering their questions on social legislation matters
• Providing advice and assistance to management on HR planning and management issues
• Ad-hoc projects: reviewing/improving internal processes and procedures such as travel policies, work regulations, health & safety, etc.

Operations Management (20%)

• Contracts management: updating/negotiating contracts with suppliers (hotels, travel agencies, caterers, suppliers of office material & equipment, etc.), external partners and landlord
• With the support of the Office Assistant, ordering office & kitchen supplies and other equipment when necessary
• Managing all insurances (building, travel insurance, etc.)
• Handling renovation project(s)
• IT: making sure newcomers are set-up correctly and receive the necessary training, liaising with IT service provider in case of issues/technical interventions/maintenance, following-up some “high-priority tickets” together with the Office Assistant, etc.

Financial Administration (20%)

• Registering suppliers’ invoices in the system, following-up on the payments; preparing Accounts Payable for the external Accountant
• Preparing invoices and following-up on billing process
• Following-up on legal publications (e.g., Moniteur belge/Belgisch Staatsblad)
• Liaising with the external Accountant and Chartered Accountants, preparing the necessary documents for the audits

PA responsibilities (10%)

• Providing a first class organisational support to the Secretary General
• Managing his extensive travel schedule ( several trips/month worldwide)
• Booking flight tickets and accommodations
• Rationalising his business trips, easying his tranfers and ensuring that his rhythm allows him, as much as possible, to preserve an acceptable balance between his professional & private life

Profile:

• Bachelor’s Degree in Office Management, Languages or HR/Business Administration
• At least 5 years’ experience in a simlar role and at a similar level
• An experience acquired in professional services (consulting, law firm, etc.) or in another EU trade association/lobby/think tank and in a similar-size organisation is a plus
• Fluent English (C2) and a professional knowledge of Dutch or French (B2/C1 – daily contacts with local suppliers)
• Strong HR knowlegde both soft (recruitment) and hard (Belgian social legislation)
• Comfortable working with figures and handling financial-related tasks
• Excellent communication, capacity to interact at all levels, approachable individual with genuine emotional intelligence, both diplomatic and firm when needed
• Suited to a human-sized organisation where allroundness and resourcefulness are crucial
• Very good team spirit and collaborative approach
• Leadership skills as you will be supervising one person (the Office Assistant)
• Ability to manage priorities is essential as the role is multi-faceted
• Trustworthy, responsible and accountable, capacty to work without supervision
• A commitment to the values and goals of the European Union

Offer:

• Starting date: ASAP!
• A permanent and full-time contract
• A competitive salary with a complete benefits package (luncheon vouchers, group insurance, DKV (including ambulatory and dental insurance), 24 holiday days
• Homeworking schedule: 2 days per week
• A motivating and challenging role within an influential international trade association
• Opportunities to work and develop in an international environment
• A small and dynamic team.

Our client is a high profile, human-sized company in the consulting sector. Their offices are located in central Brussels and are therefore very accessible by public transport. They are currently recruiting a diligent individual to work as part of their Investment Department and to assist a Partner and his team. The job holder will also team up with 2 other Assistants.

Job description:

• providing support to a Partner, a Principal, and a small team
• complex and time-consuming diary management (using Outlook)
• organising numerous meetings and business trips (mostly in Europe)
• participating in the organisation of several Committee Meetings/year, preparing board packs for the meetings
• handling the incoming and outgoing mail
• handling e-mails
• preparing expense reports
• handling incoming calls, filtering calls when appropriate, taking messages
• gathering and sending key information on various topics to multiple stakeholders
• having regular phone contacts with high-profile external partners
• varied administrative duties including filing, photocopying, etc.
• teaming up with 2 other Assistants, sharing information with them, backing up each other

Profile:

• The ideal candidate holds a Bachelor in Office Management or Languages
• You are perfectly fluent in English (C2) and have a very good level of French (B2/C1)
• You possess +/- 3 years’ experience in a similar role and in a similar environment
• You are extremely precise, rigorous, organised, with a genuine eye for detail
• You are computer literate and possess very good skills on Outlook
• You are a good team player (as you will be teaming up with other Assistants) and have good interpersonal, communication and diplomatic skills
• You are flexible in terms of working hours as you will be working in “shifts” with your colleagues
• You are extremely discrete
• You are energetic, stress resistant, sharp, proactive and enjoy working in a fast-paced environment

Offer:

• A full time & permanent contract
• Starting date: as soon as possible!
• A very competitive salary and very comprehensive benefits package including: luncheon vouchers (€8,00), health insurance (including ambulatory and dental), group insurance, pension plan, full reimbursement of transport costs, a yearly discretionary bonus, 23 holiday days
• Working hours: the working week is 37h30 with 1 day of homeworking/week
• Working schedules: the secretariat is open from +/- 8.30 am until 6.00 pm so the 3 Assistants organise themselves to cover this schedule
• Location: the company is centrally located and is therefore easily accessible by public transport
• The opportunity to work in a quality oriented, corporate environment in superb offices in the city centre of Brussels and in a closely-knit and kind team of professionals!

 

 

Our client is a high profile, human-sized company in the private equity sector. Their offices are located in central Brussels and are therefore very accessible by public transport. For their Legal Department, and more specifically for their Corporate Administration Unit, they are currently recruiting a diligent and rigorous individual to work alongside the Manager. This is a newly created role.

Job description:

• Managing the legal secretariat of the group’s +/- 50 companies, mainly based in Belgium and Luxembourg
• Providing support for the preparation of corporate meetings such as general assemblies, the follow up of Director’s fees and votes (proxies)
• Participating in the writing of associated documents and notifications
• Updating registries, ensuring the compliance of procedures
• Following up and updating administrative files (KYC, relations with stakeholders such as banks)
• Updating the database of the group’s companies
• Providing support to transactions, merger & acquisition projects, and business development activities

Profile:

• The ideal candidate holds a Bachelor in Office Management or Law
• A genuine interest for the financial sector and ability to easily navigate through technical documents are a plus
• You are rigorous, autonomous, organised, proactive, available, motivated, and eager to learn
• You are perfectly fluent in French (spoken and written) and have a professional level of English (B2)
• You have a good general understanding of the corporate world and how companies operate (corporate bodies, compliance, etc.)
• You are both very detail oriented but able to gain a good helicopter view as well (of the group, activities, and stakeholders)

Offer:

• A permanent contract
• A full-time contract or 4/5^th
• Homeworking: 1 day/week either on Tuesdays, Wednesdays, or Thursdays
• Starting date: as soon as possible!
• A very competitive salary and very comprehensive benefits package including: luncheon vouchers (€8,00), health insurance (including ambulatory and dental), group insurance, pension plan, full reimbursement of transport costs, a yearly discretionary bonus, 23 holiday days
• Working hours: the working week is 37h30 (some flexibility is necessary)
• Location: the company is centrally located and is therefore easily accessible by public transport
• The opportunity to work in a quality oriented, corporate environment in superb offices in the city centre of Brussels and in a closely-knit and kind team of professionals!

 

 

Our client is a professional, Belgian federation which represents 250 companies active in the food and agricultural sector.   Their core team consists of +/- 5 employees who regularly work together at the association’s head office in Groot-Bijgaarden; it is also possible to work from home during several days per week.  They are currently recruiting an Advisor who will be the right hand of the Director.

PURPOSE OF THE ROLE

As an Advisor you are – together with the Director – the main point of contact for members, partners, stakeholders, research &  knowledge institutions, public authorities and other organisations with regards to all possible company and food related questions within the sector and this on a local, national and European level.  You offer members & stn translate complex policy strategies and legislation into comprehensible and concrete objectives and actions.   You are involved in a broad variety of activities and projects internally and externally, you are faced with a wide range of biological/technical/legal/scientific/economic topics on a daily basis and you have continuously interactions with fascinating people in diverse companies and organisations.  You report to the Director of the association and you work closely together with a really nice, professional and driven team.

JOB DESCRIPTION

More concretely the role  covers the following aspects (list is not exhaustive):

• You are the right hand of the Director: you support her with the processing, management and follow-up of all complex technical-scientific questions, tasks, activities and projects with the aim of supporting the members and assisting them in their daily operations
• You look closely into all sorts of technical matters, files and projects (e.g. labelling, hygiene, food additives; nutritional values, food safety, listeria/salmonella, product recalls, animal welfare, traceability, bio products, food law, compliance guide, audits, sustainability and CO2 calculations, etc.)
• You manage and represent a knowledge & expertise centre: you help building the knowledge and sharing it with the members; you inventorise and summarise scientific studies; you inform members, make them aware and you indicate certain evolutions in current files and legislation
• You follow up on legislation and regulations on a local, regional, national and European level (bio, food law, aromas & additives, whole genome sequencing, animal welfare, etc.)
• You advise and assist members and stakeholders with legal/practical questions related to contracts, terms of reference, UTP Directive, labelling, claims, quality labels and certification, commercial law, tenders, etc.
• You follow up on projects, including news and innovation in collaboration with universities, research groups and working groups
• You follow up on the activities and projects of the technical-scientific working group: coordinating meetings and preparing the agenda for these meetings, writing reports afterwards, following up on action points
• You follow the news closely, you write articles and provide technical content for newsletters and for the website
• You work closely together with the Director on complex export questions and files: opening new countries & market access; analysing numbers & statistics; following up on trends and evolutions; contacts with embassies; helping with the organisation and preparation of inspection missions; raising specific problems/issues; contacts in the diplomatic world; administration regarding customs requirements, export certification, health regulations; etc.)
• You prepare lobbying files together with the Directeur
• Possible projects/tasks after an integration period : visiting members/partners, participating in external meetings & negotiations, crisis management and communication, PR and lobbying activities, serving on committees/research groups, reassessing the training offer, recruiting new members, etc.

PROFILE

• You ideally have a relevant Bachelor or Master degree: bioscience, food technology, agricultural engineer, chemical, etc.
• Previous experience in a similar role would obviously be a plus, e.g. a technical-scientific advisor role in another professional federation/research centre/parliamentary cabinet/… But this is not a must. Experience in another field can also be interesting and the right attitude & drive are equally important.
• Perfect knowledge of Dutch (spoken and written) with a good knowledge of French and English. Training courses can be provided.
• Excellent communication and social skills: you enjoy having contacts (by phone, via email and face to face) and you know how to communicate efficiently with various internal and external stakeholders, you can read people well and you are capable of adjusting your communication style to the context
• You are capable of researching, processing and following up on technical, scientific, biological and legal information; you manage to make this information comprehensible and accessible for people with little or no scientific/technical background
• You are enthusiastic and proactive, you are autonomous but you also value the opinion of team members, you enjoy being part of a smaller structure where everybody contributes and helps one another
• You are very service and result oriented, you are capable of finding creative and pragmatic solutions
• Strong planning, administrative, analytical & organisational skills
• Pleasant and flexible personality, good common sense and hands-on attitude, able to adjust smoothly to the context and to changing circumstances
• You have abroad interest, you enjoy to continuously learn new things and to dig deeper into complex technical/scientific matters

OFFER

• A full-time and permanent contract (possibility to work 80%)
• Starting date: as soon as possible!
• Working from home is possible during several days per week, there is a lot of respect for the work-life balance!
• A competitive salary and extralegal benefits package, including: luncheon vouchers, health and group insurance, mobile phone, laptop, homeworking allowance, …  A company car is also an option.
• Intensive training and guidance during the integration phase, you will get the time to get familiar with the association & its functioning, the members/partners/stakeholders, the different projects, etc.
• An extremely varied and challenging role in a small but really professional and driven team; daily contacts with a very interesting network of professionals & experts from the business, political and academic world
• The opportunity to continuously learn and build expertise in different areas (technical-scientific, economical, legal, etc.) and this within a fascinating sector!
• Positive working atmosphere where everyone pulls their weight and inspires/motivates each other!
• Being part of a socially conscious and responsible organisation where you can add real value and make a difference for many people on this planet.

Our client is an independent consultancy in the field of public affairs and communication.  They work with European & international companies and associations.  Their Brussels office gathers 70-80 staff and is located in the centre of Brussels (easy access with public transport). They are today looking to recruit a talented HR Manager/HR Business Partner.

Purpose of the role:

Supporting the Partners with the development of HR projects and the optimisation of HR processes & procedures.  Focus in this role will be on soft HR project, such as performance & talent management and training &  development, and, partially also on HR administration.  There will be room to develop new projects, e.g. in the field of retention and engagement.  You will be working as part of the Administration Team (4 people) and you will be reporting to the Finance Director.

Job description:

• Performance management: planning and monitoring the yearly performance management process, setting goals and objectives, updating relevant documents (personal development plans, job descriptions, appraisal documents, …), making sure appraisals are done on time, organising and participating in appraisals, following up on the output (in terms of promotions, internal moves, training needs, progress monitoring, identification of potential issues, etc.), coaching Partners & Managers and making sure they are engaged in the process
• Training & development: liaising with Partners and Line Managers to identify training needs & training budget, liaising with suppliers (negotiating contracts, etc.), preparing the yearly training calendar, organising the different trainings from A to Z (in collaboration with the Office Manager), quality check after each training, etc.
• Supporting Partners and Line Managers with their recruitment needs, initiating and following up on recruitment processes in collaboration with the HR Officer
• Acting as primary source of HR knowledge & expertise within the organisation
• Developing and streamlining all HR processes and metrics which support the achievement of the company’s objectives
• Making sure all activities & procedures are compliant with the HR legal requirements
• Organising the social elections
• Coordinating the development and implementation of new HR projects, e.g., retention and engagement projects
• Acting as an HR Business Partner for the Line Managers: listening to their needs, advising them on specific HR issues, supporting them in the coaching of their teams
• Managing, training and mentoring the Admin team (HR Officer, Office Manager, Administrative Assistant) – in collaboration with the CFO

Profile requirements:

• At least 5 years of experience working in an HR role with at least 2-3 years of experience focused on performance management. Previous experience working for an HR consulting firm or an in-house HR role within the service industry.
• Perfect command of English (written and spoken) with ideally a fluent level in French. Dutch knowledge is a plus.
• You have a strong knowledge of Belgian social legislation
• Proficiency in MS Office (Word, Excel, PowerPoint), familiarity with Human Resources Information Systems (HRIS) and payroll software can be an asset.
• Good knowledge of Belgian social legislation & labour law and social elections process.
• Experience with and good knowledge of methodologies, regulations and procedures related to HR Management
• You operate with a high level of integrity, sense of responsibility and professionalism
• You are hands-on, you show good common sense and you enjoy working in a fast-paced environment
• You are a team player; you combine strong people skills with an analytical mindset
• You genuinely enjoy interacting with people at all levels in the organisation; you have very good verbal and written communication skills
• Capability and flexibility to adapt yourself in a multicultural environment and to respect differences between people from diverse backgrounds (linguistically, culturally, etc.)

Offer:

• A permanent contract
• Open to freelance/consulting contracts as well (minimum 3 days/week)
• A full-time contract (38h/week) or part-time contract (75-80%) with homeworking possibilities
• Starting date: as soon as possible!
• A competitive salary and comprehensive benefits package including luncheon vouchers, Eco vouchers (€250/year), health insurance, group insurance, partial reimbursement of transport costs, internet paid at home, cell phone (& communications), laptop, bonus scheme, teleworking allowance, cycling allowance, additional holidays
• Location: the offices are located in the centre of Brussels and are therefore very easily accessible by public transport
• The opportunity to work in a very international, fast-paced environment with an open company culture. Company is still growing, therefore there is room to develop and implement new HR projects.

 

 

Company:

Our client is a young and innovative consultancy firm specialised in risk management and actuarial services.  They are part of a global network with offices in different countries. They are known and respected for their multidisciplinary tailor-made approach and for the added value of the different services they offer.  Their Belgian team (10-15 people) is small but fast-growing and has offices in the Zaventem-Diegem region.   They are currently recruiting a talented Office/Business Support Manager.

Purpose of the role:

This is a creation of a role.   the Office/Business Support Manager will be in charge of the smooth running of the Belgian office and will support the local team in their daily activities.  The Business Support Assistant will also ensure that a (virtual) network of Experts can deliver client work at the highest professional standards.  The position will be based in Zaventem/Diegem but offers a lot of flexibility in terms of working hours and work organisation.   The new hire can work on a part-time basis and, only during 1 day/week presence in the office is required  (the rest of the week you can work from home).

Job description:

Administrative support

• offering first class administrative support to the Partners and the team
• diary management, organising meeting and business trips (including the management of visa & passport requirements)
• setting-up calls/videoconferences/online meetings
• updating contacts’ lists
• preparing business-related documents, reports and presentations
• screening e-mails and phone calls

Office & facility management

• ensuring the smooth running of the office (ordering office material, arranging repairs, liaising with suppliers, …)
• negotiating and following up on contracts with suppliers
• liaising with landlord/building manager
• assisting with car fleet management in collaboration with colleagues from HQ

HR administration and accounting-related duties

• preparing, sending and registering client invoices
• following-up on client payments, sending reminders if necessary
• checking & registering suppliers’ invoices
• monthly/quarterly processing of expense notes
• scanning and preparing the necessary documents for the external Accountant
• registering holidays/absences, liaising with social secretariat for payroll purposes
• helping out with the onboarding of new employees (from an administrative point of view)
• assisting the team with HR-related questions

Marketing & sales support

• updating the website, posting content on the company’s website and social media
• managing job advertisements on company website + external websites
• preparing and sending mailings
• preparing PowerPoint presentations
• updating databases

Please note that this list of responsibilities is non exhaustive and that you may be asked to take on additional tasks depending on the workload, the needs of the team and the growth of the organisation.

Profile:

• You are fluent in English.  You have a good level in Dutch and French.
• You ideally have a minimum of 2 years of professional experience as a Management/Executive Assistant or in an all-round Office Management/Business Support role.  Previous experience with HR administration is an important asset.
• Experience in the (international) service sector is essential. Experience working in a smaller structure and/or within a virtual office structure can be a strong asset.
• You are autonomous and extremely organised (planning own work, juggling multiple priorities, creating/improving work procedures, etc.)
• You are proactive and you have strong problem solving skills – you are able to think outside the box
• You are genuinely service minded and versatile, you are a quick learner
• You are a committed and resourceful self-starter and you can work with limited supervision
• You can communicate at all levels including Board level
• You are comfortable working in a virtual office structure (only 1 day/week in the office)

Offer:

• A  part-time employment contract (50-80%, exact working schedule to be agreed upon)
• Permanent contract
• Starting date: ASAP
• A competitive salary
• Flexible work practices: only 1 day/week in the office, rest of the time you can work from home
• The opportunity to work in a fast-growing, international, human-sized company with a very nice team!
• The role offers a lot of variation & autonomy and plenty of learning opportunities !

Our client is an international federation whose role is to represent and support its members and to promote their missions towards national politicians and EU institutions. Their human-sized offices (20 people) are located in the centre of Brussels (very easily accessible by public transport). They are currently recruiting a diligent Personal Assistant to provide support to their Executive Director and to handle the relations with the members.

Purpose of the job

To provide first class administrative, organisational and logistical support to the Executive Director; to handle the relations with the members and to work on some ad-hoc projects (e.g. event management).

Job description

• managing a complex calendar: coordinate professional meetings, conferences, personal appointments and travels
• ensuring the preparation of all internal & external meetings and events for the Executive Director, both in form & content and taking care of minute-taking if and when required
• for both internal & external meetings and events, researching information; gathering background materials and information; preparing documents and presentations
• preparing, organising and coordinating the General Assembly, Committee Meetings & other high-level meetings
• handling daily correspondence, drafting business letters
• handling incoming phone calls, taking messages
• organising travels and bookings: managing all aspects of travel, logistics and expense reports
• preparing documents, reports and presentations using MS Office
• facilitating the exchange of information between the Director and the team
• assisting in the logistic organisation of conferences/seminars/workshops and preparation of material (PowerPoint presentations)
• assisting with the preparation of mailings in collaboration with the communication team
• handling the relations with the members: contacting local representatives to investigate recent events/changes in the organisation/… and how they affect their membership, checking availabilities for a visit from the Director, etc.

Profile

• You hold minimum a Bachelor degree with 5-8 years or relevant working experience
• You have an excellent knowledge of English and French, both spoken and written
• Good knowledge of an additional European language would be a plus (Dutch, German, Spanish, Italian, …)
• You possess excellent communication skills (verbal and written)
• You have a high degree of computer literacy (MS Office)
• Strong time-management and multitasking abilities
• You have a positive and flexible mindset, a problem-solving attitude and a good sense of initiative (proactive attitude to work)
• You are able to keep a cool head when confronted with multiple tight deadlines and/or changing priorities
• You are genuinely team spirited and able to build good working relationships with colleagues

Offer

• Starting date: asap!
• A permanent, full time contract
• A competitive salary with a complete benefits package!
• Working hours: 40/week, 37 holidays
• The opportunity to work in a fascinating and very international environment and to have numerous contacts with internal & external parties!

 

Our client is a well-established, international company active in the transport industry.  They are currently recruiting a new collaborator to join their multilingual & multicultural teams in Brussels.  Their offices are located in the centre of Brussels (very easy to reach with public transport).

Job description  

• Enabling customers to have consistent operational information available in real time, including during all periods of disruption
• Activating and managing the live departures page on the company website, with approved messaging used in relation to any incidents encountered
• Liaise with the team as appropriate to activate voucher exchange options for customers on disrupted trains
• Activating the appropriate options using the dedicated form to enable customers to request refunds for cancelled journeys
• Preparing and transmitting communication to customers using the appropriate channels for any service changes
• For major incidents, activating and managing the dedicated website page to provide key information specific to the incident
• Managing operational information, ensuring messaging on the company website and social networks is consistent with the announcements to the terminal, on-board announcements and all PIS (Passenger Information Systems).
• Ensuring communication with the Route Manager and Planning team for all planned service changes and providing relevant communication to customers via email and SMS
• Developing and maintaining knowledge of digital communication channels including the company website and Salesforce Marketing Cloud
• Liaising with the Copy & Brand team to maintain control of the company’s written tone and supporting it across internal channels and through partners

Profile

• A first experience in a Customer Service role, preferably acquired in the transport sector
• Good understanding of the company website, mobile website and the company’s distribution and contact centre systems
• Understanding of the importance of customer experience and genuine customer mindedness
• Excellent written communication skills in French and English to facilitate working with internal and external staff at all levels. Dutch is a plus
• Ability to demonstrate a commitment to precision work and attention to detail
• Aptitude for digital and social communication channels
• Ability to prioritize under pressure and to manage different workloads effectively
• Flexibility in terms of working hours (shifts and weekend work)

Offer

• Starting date: as soon as possible
• A permanent, full-time contract
• A competitive salary with a very complete benefits package (including bonuses for working in shifts/during weekends), luncheon vouchers, health and group insurances, benefits in kind, full reimbursement of transport costs additional holiday days (37 in total)
• Working hours: shift work, 7.00 am-2.45 pm and 2.45 pm-10.15 pm and 2 weekends/month
• Location: the offices are located in the city centre of Brussels and are therefore very accessible by public transport
• The opportunity to work in a truly international & multicultural environment, in a company, which is constantly evolving, and within a fascinating sector!

Our client is an internationally oriented human-sized (6 staff) accounting firm offering tailor-made solutions related to tax, finance, and administration consulting services. The firm has grown in experience and have acquired clients from various sectors such as: Not-for-profit organizations, holdings, trade associations, federations, and management companies. They work closely with the EU and International organizations. Their services entail setting up legal structures, managing operations, as well as implementing procedures and management tools. Based in the European district of Brussels, they are seeking a highly motivated assistant to join their team. They offer an attractive working environment within a dynamic, international, and closely-knit team.

Purpose of the role

As a member of the team, you will support our Administration & Finance Team with daily activities ranging from administration to financial management/accounting.

The role entails:

• 40% administration and financial management tasks
• 35% logistics support and executive assistance
• 25% general accounting and related task

Tasks and Responsibilities

• Office Management and logistical support for meetings/events
• Draft routine correspondence
• Support/handle the relationship with stakeholders, clients, and suppliers
• Maintain up-to-date assets’ lists and inventories
• Help run payroll data: inputting salary data in the system, sending them to the social secretariat
• Responsible of VISA Reconciliation, draft of invoices, and follow-up of expenses
• Help prepare Word, PowerPoint, and Excel documents
• Support the Team during internal audit, preparation of budget and cost controlling
• Provide general accounting support
• Perform additional missions upon request

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Accounting, or any related field
• At least 2 years’ working experience as management assistant, executive assistant or similar
• An experience working with figures and a genuine affinity with finance-related tasks
• Superior attention to details
• Excellent computer skills, including proficiency in Word, Excel, PowerPoint and Canva
• Ability to function under pressure and to handle multiple tasks simultaneously
• Fluency in written and spoken English and French (C1 level for both)
• Eligible to work in Belgium

Offer

• Starting date: A.S.A.P.
• A permanent contract
• A full time or part time contract (3/5^th or 4/5^th)
• A competitive salary and fringe benefits including luncheon vouchers (€8,00), health insurance, eco-vouchers, 100% reimbursement of transport costs, cell phone, laptop, monthly net allowance
• Working schedule & holidays: the working week is 38h00, and the firm offers +/- 30 holiday days/year
• Homeworking schedule: the position will be 100% on-site during the induction period. 1 to 2 days of homeworking will then be possible
• Location: the offices are located in the Schuman area and are therefore very accessible by public transport