Our client is an international federation operating in the field of sustainable development. Their main mission is to offer a wide scope of services to their members, ranging from monitoring EU legislation developments to enhancing the exchange of best practices through the organisation of workshops and conferences. They are located in the city centre of Brussels and count +/- 70 staff.
They are today looking to recruit a Head of Membership Development.
Purpose of the role
- To develop and implement a sales strategy designed to attract new members and retain existing ones
- To lead a team of 3 people
- To report to the Senior Director
Main responsibilities will be
To define the global membership Development strategy:
- To analyse the market structure, main actors, evolution and trend
- To work in close collaboration with specialised department and regional offices worldwide
- To implement membership retention strategies and actions, to monitor the impact of the actions undertaken, to make suggestions on new actions
- To put new processes in place in order to help reach the membership development targets
- To take an active role in the optimisation of the CRM structure and management in order to closely monitor member activities and needs
- To coordinate the regional membership development strategy and supporting actions elaborated by regional offices
- To organise personalised coaching of regional teams on membership development practices, supported by occasional office visits
- To support the coordination of regional membership development and retention activities
- To support and supervise Key account management, membership invoicing and fee collecting, all being handled by the Membership Manager (team member)
- To monitor and report on the membership development results and to put corrective actions in place
To implement the member recruitment plan:
- To actively take contact with potential members highlighted into action plan, to manage contacts in close relationship with the Managers, to transform those contacts into new members
- To ensure that member management processes are followed by all concerned people
- To motivate the whole organisation on the importance of such membership development plan
- To monitor and communicate progress reports on activity to target
- To create and keep up good relationships with strategic members and act as one of the main contact points for all Members (split of responsibilities between key account managers)
- To have an active physical presence in fairs and events worldwide
To lead a team the Membership team (3 staff)
- To support, coach, encourage and engage team members
- To provide them with necessary and constructive feedback, in order to help them improve their performance
- To create the conditions for fulfilment at work by promoting autonomy, a sense of belonging and the use of creativity of team members
- To identify and promote professional growth opportunities for the team members
- To set departmental and individual goals by recognising talents and putting them at the service of the department
- To conduct routine evaluations of progress and performance
- To manage the budget of the unit
The ideal candidate should have the following profile
- A Bachelor/Master in a relevant field (such as Commercial Sciences, Economics, Marketing)
- 5 to 10 years experience in a team leadership role in B2B (membership sales experience is a plus), where strong sales capacities were demonstrated
- Fluent English (spoken and written). Any additional language is a plus (especially French)
- Good understanding of sales and marketing tools such as CRMs
- Strong motivation to understand the complexity of sustainable development issues
- Good negotiation, interpersonal and presentation skills
- Strong strategic analysis capacities
- Commercially and result oriented
- Ability to liaise with various partners internally and externally
- Genuine team leadership skills, approachable personality with a good mix of patience and persistence
- Ability to set boundaries and to communicate diplomatically but firmly as well when needed
- Able to interact in a multi-cultural environment with a strong cultural sensitivity
- Available for regular travel worldwide (on average 2 business trips/month)
Offer
- Starting date: ASAP
- A permanent, full time contract
- A competitive salary with a complete benefits package including luncheon vouchers, health and group insurance, 100% reimbursement of transport costs, homeworking possibilities
- Location: the company is located in the city centre of Brussels and is therefore reachable by public transport
- This is a unique opportunity to join a fast moving organisation and a truly multicultural environment
- The opportunity to work in an environment that truly makes a difference (sustainable development)!