Our client is an international organisation whose main activities are to provide a varied range of services to its members. They are located in Brussels and are therefore very accessible by public transport. They are today looking to recruit a diligent individual to temporarily reinforce their Communications Department (5-month contract).

Purpose of the role: to promote their next large-scale congress which will take place in May 2017, via the writing and editing of relevant articles. To edit all written material prior to their publication on various media

Job description

• To work as part of the Communications team (+/- 5 staff)
• To liaise with the team and gather the necessary background information for the articles
• To exclusively write in English
• To write articles on various topics in order to promote the event
• To write articles for the website and paper publications
• To edit and proofread all written material: newsletters, position papers, articles for the website, etc.

 Profile

• The ideal candidate holds a relevant Bachelor or Master (Communications, Journalism, Corporate Communication, etc.)
• You are perfectly fluent in English (spoken and written)
• Not only are your English-writing skills perfect, but you also have a fine writing/literary style
• You have a relevant experience of +/- 2-3 years in a similar role
• You are autonomous, persistent and can work independently
• You are proactive and resourceful
• You have a strong eye for detail and can spot mistakes and inconsistencies in a text
• You can meet tight deadlines

Offer

• A 5-month contract from January till May 2017
• Working schedule: the position can be a part time (19 hours/week), a 3/5^th or a 4/5^Th
• Homeworking possibilities
• A competitive salary with a package including luncheon vouchers (€7,00) and full reimbursement of transport costs
• The opportunity to work in a dynamic, intellectually stimulating and multicultural environment

Thank you for sending your application to Agnès Guilloux, Partner at Care4You. All applications will be handled with the utmost discretion. Please do not hesitate to contact us should you wish additional information!

Contact details Agnès: agnes@care4youconsult.com,

Our client is a private equity firm with several offices in Western Europe. As part of its growth, their Brussels office, located in the West of Brussels, is currently looking to recruit an Office Manager in order to reinforce their team (3 people for the moment).

Purpose of the job:

To ensure the smooth running of the office. To handle all administrative and organisational tasks autonomously so that the Investment Managers can concentrate on their jobs.

Job description:

• To man the reception, welcoming visitors and ensure that the reception area is spotless at all times (5-10% of the time)
• To manage the meeting rooms
• To liaise with suppliers, order office and kitchen supplies, catering, etc.
• To make sure the IT and technical equipment operate efficiently, to trouble shoot when needed, to call upon the IT department when needed
• To manage the diaries of the Investment Managers: to organise their meetings with their business Partners and their business trips abroad (occasional)
• To do some pre-accounting tasks: to check incoming and outgoing invoices, to encode them into the system, to prepare the payments, to liaise with the external Accountant
• To have very high level contacts with bankers, lawyers and VIPs in general, to assist them when they visit the office to make them feel welcome
• To organise events (twice per year) from A to Z: to prepare the list of participants, to search for suitable venues, to get quotes, to plan recreational activities, to coordinate arrivals and departures, etc.
• To regularly liaise with the other 2 Office Managers based in the Netherlands and in Switzerland, to work on specific projects with them (organising company events)
• In time, to participate in some meetings, to take the minutes, to participate in the preparation of some strategic files

Profile:

• Minimum 5-10 years of relevant working experience as Executive Assistant/Office Manager, ideally acquired in the corporate sector and in a small organisation
• A Bachelor in Office Management or Languages is an asset
• Fluency in English and Dutch is an absolute must (spoken and written). A very good working knowledge of French is also required
• Computer literacy in MS Office. You also ideally have some knowledge of financial software. You are figure minded and analytical
• You have excellent organisational and interpersonal skills, can adjust to high level interlocutors and are dedicated to meeting high standards.
• You are a structured, autonomous, reliable and trustworthy, with a positive and cheerful personality
• You are flexible and don’t have a 9-5 mentality (although overtime will only be occasional)
• You are mature and confident and do not get easily intimidated by challenging personalities
• You are naturally very discrete and can handle highly sensitive and confidential information

Offer:

• A permanent contract
• A full time or 4/5^th contract
• Starting date: ideally January or February 2017
• Working hours: 38 hours/week, flexi-time approach
• Easily accessible by public transport (train, tram and bus stations within walking distance)
• A very competitive salary and comprehensive benefits package
• A challenging and diversified role within a sophisticated environment and business sector
• The opportunity to work as part of a friendly team and in a growing organisation

Thank you for sending your application to Elke Wellens, Partner at Care4You (elke@care4youconsult.com).  All applications will be handled with the utmost discretion. Please do not hesitate to contact us should you wish additional information!

 

• Our client is a high-profile international management consulting company working with blue-chip companies worldwide. They work with a team of about 70 people in Brussels and they are part of a large, international network. They are currently recruiting a diligent Project Administrator.

Purpose of role:
Coordinating all operational aspects of small to medium-sized client projects and supporting the Project Managers with large, global client projects. Acting as the primary contact for client requests.

Key tasks and responsibilities:

• creating and monitoring project plans
• offering administrative and logistic support to project managers regarding large-scale client projects
• entering project details in SAP and a variety of business systems, monitoring progress & key delivery information in proprietary IT platform
• making sure deadlines and contractual terms ae respected by managing the project timeline execution, as well as internal & external client expectations
• setting up client meetings and videoconferences, preparing the necessary materials for these meetings
• occasionally participating in client meetings (preparing the agenda, handling the meeting notes, …)
• coordinating project deliverables (e.g. assessment tools, interactive learning, coaching, consulting, …)
• supporting the delivery of work (managing participants, platforms, tools & instruments, results/output, logistics, …)
• liaising and acting as a linchpin between the company & its clients; developing key relationships with internal & external clients, participants, coaches, external partners & stakeholders
• tracking project expenses, producing timely invoice requests
• compiling budget and status reports
• being fully up-to-date with each project status – liaising with other project administrators & project managers

Profile:

• Perfect knowledge of English (oral and written) with a fluent level in Dutch and a good working knowledge of French.
• You have minimum 2-3 years of experience in an administrative support role within a blue-chip environment, ideally in the service sector (e.g. consultancy, HR, finance, legal…). Previous experience in a client-facing role can be an asset.
• You are computer literate and possess advanced skills in word processing (Microsoft Word, Excel, Outlook). Previous experience working with SAP or other ERP systems can be a strong asset.
• You have top-of-the-range administrative skills and an absolute drive towards professionalism & client satisfaction
• You are articulate and have experience dealing with top-level & high-profile individuals
• You are hands-on, well organised, precise & rigorous and you are able to set clear priorities
• You are proactive & solution oriented and you like juggling multiple activities
• You always demonstrate strong business ethics (honesty, integrity, diplomacy, confidentiality, discretion) in all situations
• You display a bright, positive personality style projecting an aura of calmness
• You are mature, highly self-motivated and always demonstrate a strong team spirit!

Offer:

• A permanent contract
• Starting date: as soon as possible
• A competitive salary and comprehensive benefits package (including luncheon vouchers, health insurance, group insurance, 100% reimbursement of public transport costs and/or free parking, bonus, mobile phone, laptop, internet paid at home)
• Possibility to work from home during 1-2 days/week
• International, dynamic working environment with a non-hierarchical structure and a very good team spirit!

Thank you for sending your application to Elke Wellens, Partner at Care4You. All applications will be handled with the utmost discretion. Please do not hesitate to contact us should you wish additional information! Contact details Elke: elke@care4youconsult.com, GSM: 0489/062 368

Our client is a human-sized company (+/- 60 staff) located in Anderlecht and operating in the technical sector. Their Customer Service department is today looking for its 6^th member to join their closely-knit team.

Purpose of the role: to provide customer service to third parts, to check figure-related data related to the service offered and to answer queries from clients

The main responsibilities will be:

• Handling incoming queries from clients (B2B and B2C). Queries reach the Customer service either via phone, e-mail or fax
• Handling inbound calls, listening to callers’ issues, reacting appropriately
• In case of technical questions, forwarding calls to the technical department, planning on-site visits
• In all cases, ensuring the highest possible level of client satisfaction as what matters in this environment is the quality of the calls handled, not the quantity
• Checking clients’ invoices, recalculating amounts, in collaboration with other departments
• Understanding and explaining invoicing structure to clients
• Doing researches in the IT systems (checking past invoices, comparing them with current ones, etc.)
• Contacting clients proactively when needed

Profile

• The ideal candidate is perfectly bilingual in Dutch and French (spoken and written). An operational level of English is a strong asset
• You have successfully completed your secondary education
• You are figure minded and can understand how invoices are structured and how to check amounts
• You have a first successful experience of 2 to 3 years, in a customer facing position and ideally acquired in a technical environment
• You have a good ability to handle stress and can handle client complaints in a calm, patient and diplomatic way. You can work against tight deadlines
• You have excellent listening skills, can adjust to different types of people and have the ability to take somebody else’s perspective
• You are a team player with a collaborative approach
• You are result oriented and understand the strategic and crucial role of the customer service department for the company
• You genuinely enjoy working in a customer service role and you are willing to make a long-term commitment

Offer & practicalities:

• An open-ended employment contract
• Starting date: ASAP!
• A salary with a complete benefits package including luncheon vouchers, health and group insurance, 100% reimbursement of transport costs, discretionary bonus
• Working hours: 40 hours/week. Flexible working hours
• Holidays: 20 days/year + 12 recup days/year
• Accessible by public transport (10 minutes walk from nearest metro station), parking available nearby
• This is a unique opportunity to work in a quality minded Customer Service department where all calls are inbound (and not outbound), in a very nice team supervised by a human, competent and motivating Manager. This is also a very stable company with a family feeling and very loyal staff (low turnover)

Thank you for sending your application to Agnès Guilloux, Partner at Care4You.  All applications will be handled with the utmost discretion. Please do not hesitate to contact us should you wish additional information!  Contact details Agnès: agnes@care4youconsult.com.

We are urgently seeking to recruit a Management Assistant for 1 of our clients situated in the northwest of Brussels Capital Region.

Purpose of the role:  in collaboration with 2 colleagues coordinating the very busy schedules and activities/programmes of 2 Top Executives.

Your tasks & responsibilities will include:

• Complex agenda management: planning & confirming appointments, keeping an eye on upcoming deadlines, proactively suggesting some dates already for certain meetings/activities which need to be scheduled in the next month(s), …)
• Preparing and organising van internal and external meetings
• Coordinating internal and external events in close collaboration with your 2 colleagues
• Email management (screening, anticipating things, indicating priorities)
• Processing and following-up on incoming telephone calls and emails
• Preparing confidential files
• Handling correspondence
• Archiving and filing all relevant documents (on paper + electronically)
• Handling translations (occasionally)
• Welcoming visitors, liaising with internal and external parties

Profile:

• The ideal candidate has an excellent level in Dutch (oral + written), with a good knowledge of French and an operational level in English.
• Ideally a Bachelor’s Degree (office management, languages, …), but, candidates who are equivalent by experience, are more than welcome to apply for the position.
• You have at least 3 years of experience in a similar role (administration, management assistant, office management, …)
• You are computer literate (MS Office, especially good knowledge of Word and Outlook) and you have a good typing speed
• You are polite, articulate, discrete & respectful and you possess strong interpersonal skills
• You work very accurately with a lot of care & order; you pay attention to the presentation of your work and to the smallest details
• You think before you act, you have a proactive attitude, you are capable of foreseeing problems and suggesting alternative solutions
• You can work independently but you also function well within a team (in this role you will be working together with 2 colleagues)
• You are flexible in terms of working hours (occasional overtime) and in terms of the back-up system when colleagues are absent
• You are open to constructive criticism
• You are looking to make a long-term commitment with your next employer

Offer & practicalities:

• A permanent contract
• Starting date: ASAP!
• A salary that will depend on the level of experience, luncheon vouchers, group insurance, reimbursement of transport costs
• Working hours: 38h/week
• Company is not easily accessible with public transport so ideally you have a personal vehicle
• Very nice and respectful working environment, spectacular offices!

Thank you for sending your application to Elke Wellens, Partner at Care4You.  All applications will be handled with the utmost discretion. Please do not hesitate to contact us should you wish additional information!  Contact details Elke: elke@care4youconsult.com, GSM: 0489/062 368

Our client is a renowned firm in the corporate sector. Their human-sized office, located in the Louise/Porte de Namur area in Brussels, is today looking to recruit an all-round and experienced individual who will be in charge of a mix role (assistant and office management). The jobholder will be working alongside another Assistant.

Job Description:

Executive Assistant tasks (70% of the time):

• Providing high-level administrative support to a top-level Executive and occasionally also to his team of international Managers
• Diary management
• Organising and preparing meetings
• Travel arrangements (flights, Visas, hotel bookings, etc.)
• Preparing expense reports
• Preparing documents using MS Office (Word, Excel & PowerPoint)
• General administrative duties (handling correspondence, updating contact lists, scanning and filing documents, etc.)
• Ad-hoc projects (e.g. research work, events organisation, etc.)
• Private secretarial duties (coordinating the Executive’s activities as a lecturer/speaker at international seminars & conferences, organising private travel, etc.)

Office Assistant tasks (30% of the time):

• Ordering office supplies
• Being the point of contact for all suppliers (facilities/building, IT maintenance, etc.)
• Helping out with the organisation of internal events (e.g. Christmas Party, teambuilding, etc.)
• Finance-related duties: preparing expense reports, follow up of invoices, creating/implementing financial procedures

Profile:

• You are perfectly fluent in English and French (with excellent writing skills in both languages). Dutch is an important asset.
• You already have at least 7-10 years of experience acquired in a Management/Team Assistant role
• Experience in the service sector (consulting, finance, legal) can be a strong asset
• You are figure and IT minded (Excel, CRM and LinkedIn), autonomous, dynamic, proactive and a genuine problem solver
• You are genuinely service minded, have an excellent corporate presentation, are versatile with a very good team spirit and sense of cooperation
• You genuinely enjoy working in pairs as you will be teaming up with another Assistant
• You know how to prioritise, are quality minded, punctual, reliable and flexible (also regarding working hours)
• You are open to feedback and enjoy continuous learning

Offer:

• A permanent employment contract
• Starting date: ASAP!
• A competitive salary with fringe benefits
• The opportunity to work in a dynamic and human-sized company

Thank you for sending your application to Agnès Guilloux, Partner at Care4You.  All applications will be handled with the utmost discretion. Please do not hesitate to contact us should you wish additional information!   Contact details Agnès: agnes@care4youconsult.com

Our client is a renowned firm in the financial sector. Their human-sized office, located in the Louise/Porte de Namur area of Brussels, is today looking to recruit a diligent Receptionist who will be in charge of managing the reception area and the meeting rooms.

Job description

• Welcoming visitors and suppliers
• Handling incoming phone calls, transferring calls internally
• Managing the booking of the 4 meeting rooms in collaboration with the Executive Assistants
  • Organising lunch meetings that vary from 2 to 20 participants
  • Setting up the rooms
  • Handling all the orders (catering, kitchen supplies, etc.)
  • Shelving the orders in the kitchen
  • Ordering fruits, beverages, kitchen equipment, etc.
  • Handling the logistics regarding the waiters
  • Clearing the meeting rooms at the end of each day
  • Handling internal lunches (occasionally with the waiters)
• Mail
  • Dispatching internal mail
  • Handling outgoing courier and express mail
• Booking taxis
• Organising conference calls, checking the required equipment, under the supervision of the Executive Assistants
• Preparing meetings (printing documents for Committee Meetings and other meetings)
• Preparing expense reports for the Directors in collaboration with the Executive Assistants

The ideal candidate has the following profile:

• At least 3 to 5 years of stable experience as a Receptionist, ideally acquired in the hotel industry or in a human-sized company within the service sector
• Perfectly fluent English and French. Dutch is a plus
• Corporately presented, very good elocution and well mannered
• Enjoys working as part of a team and together with 2 Executive Assistants, but also able to work on an autonomous basis and to cope with a certain level of solitude (the person will be alone at the reception floor, the rest of the teams being based on another floor of the building)
• Handy and with excellent organisational skills
• Resourceful, reliable and responsible
• Flexible and stress resistant
• Discrete and strong sense of confidentiality
• Excellent knowledge of Outlook, very good knowledge of MS Office
• Open minded, smiling, willing, with a strong personality
• Initiative taker (for instance: when the workload is quite low, the person is expected to volunteer and lend a helping hand to the teams)

Offer:

• A permanent, full time employment contract
• Starting date: September or October 2016
• Working hours: 9.30 am-5.30 pm Monday to Friday with 1 hour lunch break
• A competitive salary with fringe benefits (luncheon vouchers, group and health insurance)
• The opportunity to work in a dynamic and human-sized company

Thank you for sending your application to Agnès Guilloux, Partner at Care4You. All applications will be handled with the utmost discretion. Please do not hesitate to contact us should you wish additional information!

Our client is a well-established, international company active in the travel industry. They are currently recruiting a diligent Community & Customer Relations Officer to join their multilingual & multicultural team in Brussels (+/- 20 people). Their offices are located in the centre of Brussels (easy to reach with public transport) and they employ +/- 100 people.

Job description

• you are the focal point of contact for customers in different countries: you reply promptly to their queries via phone/email/fax/letter/social media in accordance to the company’s commercial politics & ethical/quality standards
• you process and follow-up on specific files (service & information requests, official complaints, compensation/reimbursement files)
• you formulate answers to the online questions of customers (“click-to-chat”) and/or – in case of a very specific request – you transfer the question to the appropriate department
• you act as Moderator for the company’s account on several social media (e.g. Twitter/Instagram) by adding some content and by participating in online conversations with customers/prospects
• contact management and updating the database
• you participate occasionally in marketing/commercial projects (e.g. a loyalty campaign) where you proactively contact customers/prospects

Profile

• You are a fluent in French, German and English. You also possess good written skills in these languages. A working knowledge of Dutch is a plus
• You have a first relevant experience of +/- 2 years (in a customer service/client relations role, ideally B2C)
• You have some knowledge of social media (Twitter, Instagram, Facebook, etc.). For instance, you know the different sites/tools and how to use them, the appropriate language to use, the dangers when using them in your communication with customers, etc.)
• You have strong oral & written communication skills: you are clear & articulate, you have a good elocution and you have strong writing skills
• You possess good listening skills, you are able to show empathy towards your customers and you are very service & quality minded
• You are calm and stress resistant, you feel at ease when talking with customers
• You have the ability to work autonomously and to manage priorities but you are also genuinely team spirited
• You have a positive and dynamic work attitude, you like learning new things and developing yourself
• You are flexible in terms of working hours: working in shifts (7.30am-3.30pm and 12.30pm-8.30pm) and working during weekends (on average during 2 weekends/month) is not a problem for you

Offer

-Starting date: asap!

-A permanent, full-time contract

-A competitive salary with a very complete benefits package (including bonuses for working in shifts/during weekends), luncheon vouchers, health and group insurance, benefits in kind, 39 holidays)

-The opportunity to work in a truly international & multicultural environment, in a company which is constantly evolving and within a fascinating sector!

 

Thank you for sending your application to Agnès Guilloux, Partner at Care4You. All applications will be handled with the utmost discretion. Please do not hesitate to contact us should you wish additional information!

Contact details Agnès: agnes@care4youconsult.com,

Our client is a high-profile international HR Consultancy working with blue-chip companies worldwide. They work with a small team in Brussels (10-15 people) but they are part of a large, international network.  They are currently recruiting a diligent individual to work for 1 of their Partners.

Job description:

• agenda and travel management
• setting up client meetings and videoconferences
• screening telephone calls and emails
• preparing and handling the layout of client letters, proposals, reports, etc.
• producing PowerPoint presentations
• processing expenses
• liaising and acting as a linchpin between the company & its clients, developing key relationships
• working closely with rest of team to ensure correct completion of assignment paperwork
• being fully up-to-date with each project status – liaising with other consultants & associates
• updating and maintaining client files in specific information resource system
• and much more!

Profile:

• Perfect knowledge of English (oral and written) with a fluent level in 1 of both national languages (Dutch or French). An elementary knowledge of the other national language will be sufficient.
• You have minimum 5 years of experience in a role of Management/Executive Assistant within a blue-chip environment, ideally in the service sector (e.g. legal, consultancy, …)
• You are computer literate and possess advanced skills in word processing (Microsoft Word, Excel, PowerPoint, Outlook). Previous experience working with sophisticated information resource systems and databases can be a strong asset.
• You have top-of-the-range administrative skills and an absolute drive towards professionalism & client satisfaction
• You are articulate and have experience dealing with top-level & high-profile individuals
• You are hands-on, well organised, precise & rigorous and you are able to set clear priorities
• You are proactive & solution oriented and you like juggling multiple activities
• You always demonstrate strong business ethics (honesty, integrity, diplomacy, confidentiality, discretion) in all situations
• You display a bright, positive personality style projecting an aura of calmness
• You are mature, highly self-motivated and always demonstrate a strong team spirit!

Offer:

• A permanent contract
• Starting date: as soon as possible
• A competitive salary and comprehensive benefits package (including luncheon vouchers, health insurance, group insurance, 100% reimbursement of public transport costs)
• International, dynamic working environment with a non-hierarchical structure and a very good team spirit!
• The opportunity to work for a boss who really enjoys working with a proactive right-hand who doesn’t hesitate to take initiatives!

Thank you for sending your application to Elke Wellens, Partner at Care4You.  All applications will be handled with the utmost discretion. Please do not hesitate to contact us should you wish additional information!   Contact details Elke: elke@care4youconsult.com, GSM: 0489/062 368

 

Our client is a respected and successful player in the financial sector in Luxembourg. Their office consists of 8 Financial/Legal Professionals and 1 Management Assistant. They are today looking to recruit an additional Management Assistant to support the Director and the investment team.

Job description:

• Diary management: organising and arranging internal & external meetings
• Extensive travel management: coordinating international and domestic trips, expense processing, etc.
• Setting-up conference calls
• Organising events
• Contacts management: updating telephone and address lists, etc.
• Handling daily correspondence
• Drafting meeting reports and following-up on the action lists
• Collecting, compiling and distributing relevant information/materials for meetings
• Processing and electronic filing of all investment-related files (deals flow management, minutes of internal meetings, etc.)
• Handling telephone calls for the team and ensuring an appropriate follow-up
• Handling special projects if and when required
• Back-up for general office-management related duties, e.g. telephone coverage, mail processing, ordering of office supplies & equipment, etc.

Please note that this list of responsibilities is non exhaustive and that you may be asked to take on additional tasks, depending on the workload and in order to maximise the share of work between the 2 Management Assistants.

Profile:

• You are fluent in French and English
• You ideally hold a Bachelor in Office Management or Secretariat-Languages
• You possess +/- 5 years of successful experience in a Management Assistant role. An experience in a similar environment is a significant plus (private equity, investment, financial company)
• You are IT literate (MS Office, databases, internet)
• You have strong interpersonal skills and you can demonstrate a high level of motivation, professionalism & integrity
• You spontaneously communicate with courtesy and diplomacy and you understand the vital importance of discretion & confidentiality in your work
• You are precise and methodical, you work with a lot of attention to detail and you proactively follow-up on every task/project
• You know how to anticipate deadlines and how to plan your work accordingly
• You can adjust easily to changing priorities and circumstances within a fast-paced environment
• You demonstrate a strong team spirit and a genuine sense of collaboration 

Offer & practicalities:

• Starting date: asap
• Permanent contract
• Competitive salary
• Fringe benefits: luncheon vouchers, group insurance
• Access: the company is located in central Luxembourg (in Grand Duchy of Luxembourg) and is therefore easily accessible by public transport
• Hours: 40h/week
• C.A.R.E. programme : personalised coaching by a Consultant of Care4You during the integration phase and in collaboration with the new employer

Thank you for sending your application to Elke Wellens, Partner at Care4You. All applications will be handled with the utmost discretion. Please do not hesitate to contact us should you wish additional information.  Contact details Elke: elke@care4youconsult.com, GSM: +32 (0)489 062 368.